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hi,
i have a vod site i made in the past with your player, works perfectly. Now i made a new site and purchased a new licence from you, i want to use the same cloudfront videos i’m using in the previous site, and all videos there work fine. So i installed your plugin in the new site with the pro licence, i put all the same s3 and cloudfront credentials as in the previous site but for some reason the videos won’t play, it gives me this error: Mime Type: text/xml
Video:Access to video forbidden (HTTP 403)!
unable to determine file formatThe Mime is video/mp4, that i know that all videos have that mime type and all work flawlessly in the other site, the forbidden access i cannot understand why since all cloudfront and s3 credentials are present and i also inserted the cloudfront public key.
Do you know how can i solve this?
Thanks
Miguel
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Hello Miquel,
you should not need both Amazon S3 and CloudFront at the same time. Please only put in whats needed. Remember that both use simple string matching to determine if they should affect the URL in the player, so be careful here:
* https://foliovision.com/player/secure-amazon-s3-guide#keys -> Step 5. “If you are interested in the file protection” – what is in the “Amazon Bucket” field?
* https://foliovision.com/player/serving-private-cloudfront -> Step 6. “On your webpage go to Site Admin > Settings > FV PlayerPro > Scroll down to CloudFront (pro)” – are you using the right CloudFront domain?Could you please also submit the video using our video checker? https://foliovision.com/player/faq#properties-built-checker-report-playing
Thanks,
Martinhi,
in amazon s3 fields, i put the normal bucket credentials and keys, this is the bucket linked to cloudfront, in cloudfront i put the cloudfront credentials plus the secret key. I did this way in a previous site and works fine. I did replicate all settings for this domain but somehow it won’t play.
Miguel
the shortcode i’m using is the same as in the previous site:
[fvplayer src="https://example.cloudfront.net/9543_500K.mp4" embed="false" splash="http://example.com/wp-content/uploads/2015/02/image.jpg" qsel="true"]
the video checker doesn’t work, also the video preview in the plugin setup screen doesn’t display. Says this: Due to conflict with the Media Uploader in wp-admin the preview was temporarily removed.
Hi Paolo,
Thanks for your additional notes. I see your URLs are not playing.
We’ll get to the bottom of your issue on Monday.
Thanks because i will need these urls operational today. As i mentioned the setup in this site is the same as in a previous one which has thousands of videos working without problem. In this new site the video urls are the same, s3 and cloudfront setup and credentials are also the same. The only 2 differences here are that wordpress is the latest version while in the previous site it’s 3.9 and your plugin is also the latest version, while in the previous site it isn’t.
Hello Paolo,
the latest version works just fine on our website.
Can we get access to the websites to examine the issue? It’s hard to guess where the issue could be.
Also, you should not be configuring Amazon S3 in FV Flowplayer is you are using the CloudFront protection.
Thanks,
Martinhi,
yes i will give you access here
(moderated)
If i remove s3 and leave just cloudfront, it doesn’t make a difference.
Thanks
Miguel
You can see the videos in the ‘VOD’ link in the menu.
Hello Paolo,
I had a look and you are using an invalid CloudFront Key. You are using “PUBLIC KEY” instead of “RSA PRIVATE KEY”. In next version of FV Player Pro we will put in some early warning for this. We will also improve the documentation.
I checked the other website. It appears you are using the correct key on that one.
Thanks,
Martinhi,
i’m using the same key as in the other, an rsa key. When i open the rsa key, i get
begin public key —- followed by the key.Basically that’s the only i have. is there a way to view the key i inserted in the other site?
Hello Paolo,
you need to be using the PK key. The filename is pk-{Access Key ID}.pem. The file needs to start with ”
BEGIN RSA PRIVATE KEY
” and it should be around 25 lines long.If you use the rsa-{Access Key ID}.pem file, then than one starts with ”
BEGIN PUBLIC KEY
” and is only 8 lines long.If you are not sure, then please obtain a new key pair. Follow the steps from here: https://foliovision.com/player/serving-private-cloudfront#keys
In step 3. which is “You have to create a new CloudFront key paid” you will be able to “Create New Key Pair”.
Then in step 4. you will see the window with buttons “Download Private Key File”, “Download Public Key File” and “Close”. You need to hit the “Download Private Key File” button, then open that file in a text editor. Also don’t forget to grab the “Access Key ID”, that’s the step 5. Then paste both into FV Player Pro settings – step. 6.
Thanks,
MartinHi,
i just did all those steps but still not working. I also removed s3 credentials, added the pk rsa private key and entered the access id but still not going.
Miguel
Hello Paolo,
I checked your post with ID 542 (open it by going to http://your-site.com/?p=542
It was working, but the video was not showing up properly. I checked the text editing for that post and noticed that the shortcode is wrapped in like this:
<h3>[private][fvplayer src="..."][/private]</h3>
While there is no problem with [private] (it’s your membership plugin I guess) the <h3;> tag appears to be the problem.
I removed that one and now the video plays for me.
Thanks,
MartinHi,
yes now all is fine, i will remove the h3 tags in all other videos. Thanks a lot for your support.
Miguel
Hello Paolo,
our plugin would remove the <h3> tag automatically (as there should be no DIV element in H3), but since you are also using the [private] shortcode, this is not happening automatically. But we will have a look at improving this.
Thanks,
Martin
