Can’t close lightbox – because of blocking Google Analytics with Ghostery

Hello Bruno,

please let us know more about the issue.

What browser are you using? Are you logged in to the site?

I had no trouble with Safari 7.1 nor Chromium. The video plays and I’m able to pause/resume the playback, enter full screen and also close the lightbox.

Thanks,
Martin

Hello Bruno,

thank you for the details, we will get that fixed.

Thanks,
Martin

Hello Bruno,

no luck yet. Notice, that the video can’t be paused either.

I tried to use the same configuration (CloudFront video, controlbar=”no” and splashend=”show”) here, but it works in Safari 7.1: https://foliovision.com/player/demos/cloudfront-download-protection -> Checking Safari 7.1 issues

There must be something with your theme or plugins. I’m noticing this JavaScript error: “ReferenceError: Can’t find variable: TB_WIDTH” in thickbox.js on line 280.

Could you try to use the WordPress theme preview function with the Twenty Fourteen template, find your page using search and see if it also fails on Safari?

Now I’m getting “Fehler beim Aufbau einer Datenbankverbindung”, is your server overloaded?

Thanks,
Martin

Hello Bruno,

thank you for the nice video.

I tried again and I’m no longer seeing the issues I described the last time. I can even close the lightbox.

Does it happen if the video is not using CloudFront? What if you just put up https://foliovision.com/videos/dominika-960-31.mp4 into the lightbox ?

Thanks,
Martin

Hello Bruno,

thank you for these details, this will make the troubleshooting much easier. I’m seeing some similar issue in my Safari.

Thanks,
Martin

Hello Bruno,

big thanks for the videos!

Could you please play the video without lightbox first, checking if there are any errors, they play the video in lightbox and see if starting the lightbox video causes some error to appear.

I suspect that Google Analytics is failing for you. Are you using Ghostery or some other blocker of tracking scripts?

Thanks,
Martin

Hi Bruno,

Thanks for the report.

I used Ghostery on most of my computers/browsers as well. To be honest, I run into a lot of website issues with Ghostery and have to customise the settings per site.

We’ll definitely look into what Ghostery is blocking for FV Player though.

Making the web work for you, Alec

Hello Bruno,

we use “unload” call when the lightbox is closed to make sure the video stops. However the Google Analytics tracking is bound to that event.

To fix the issue, we will stop using the “unload” call and just use “stop”.

Thanks
Martin

Hello Alec,

it’s not the word that matters. It’s the action which happens on the event of that name. In Flowplayer, unload event triggers the Google Analytics stats. And if that is blocked by Ghostery, it’s a fatal error. There should be a check if the Google Analytics function exists.

Thanks
Martin