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Our logo has stopped showing on our videos. We have a commercial license but I’ve checked and it’s not showing up in our account. How can this be fixed?
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Hello Joe,
sorry about the inconvenience. I had a look and your license is on account with login andym and email mary.marks@sopheon.com.
Can you access that account, or should we merge it with your current account?
I had a look an I do see the logo here though: http://www.sopheon.com/mitigating-risk-high-tech-npdi/
Could you please let us know if you were able to solve the issue and what it was?
Thanks
Martin
Thanks Martin for your reply. I now see our account order is under a different name and that is fine for now. With that said our logo wasn’t showing up on our videos and weirdly it had just started not showing correctly recently regardless of clearing all browser caches. I checked it on an external computer and it appears to be working. I don’t know what caused what I was seeing but I can only figure it was a caching issue. This is resolved for now.
Thank you,
Joe
Hello Joe,
I’m glad it’s solved now.
Please let us know if there is anything else. We are working on some interesting new features now.
Thanks,
Martin
