Videos are working fine but i am getting the popup saying JS is broken and i should order premium

[Solved]

jahsun 9 years, 9 months ago

Hello,
I am getting the following error message:
“I’m sorry, your JavaScript appears to be broken. Please use “Check template” in plugin settings, read our troubleshooting guide or order our pro support and we will get it fixed for you.”

Even though the videos are working fine.

Also if i choose to go pro does that mean you do not give support i would still have to purchase premium support?

Viewing 1 replies (of 1 total)

Alec Kinnear 10 years ago

Hi Jahsun,

You must either be a pro customer or order support if you’d like our help with your template. Simple fixes and advice on how to fix it yourself are covered by a pro license. If we have to fix your template for your ourselves, that is an additional pro support incident.

Making the web work for you, Alec

Viewing 1 replies (of 1 total)