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Hi guys. Just updated – noticed the new option for pre and post roll ads and ad names! Awesome!
Little issue though. Now I can’t play any videos on the site!
Admin checks the vids as ok and I can play the links directly in the site (also checked the ads).
Tried several options – can’t get it to play.
Example – http://precisionshooter.co.nz/annealing-made-perfect/
Thanks.
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Hello Kerry,
I can see there is some JavaScript error.
Could you please check if it happens if you preview the site with the default theme?
Does it happen if you disable the ads?
Thanks,
Martin
Default theme works.
Will have a bit more of a play and see if I can isolate it.
Deactivated all other plugins, same issue.
Hello Kerry,
I checked this issue on your site and debugged the JavaScript error as I wanted to make sure our new code doesn’t have some terrible bug in it.
I figured out the issue is caused by this line of JavaScript in your theme:
Array.prototype.forEach2= …
I made our code more resilient and released FV Player Pro 0.7.6. Please update to it and let us know if you still have issues.
Thanks,
Martin
Fixed!
Love your work!
Hello guys. I have the same problem since the new update. My videos won’t play through the player.
Example : http://persianhub1.com/dorehami-part-1/
Hello Amir,
I can see a JavaScript error on the browser console and some log entry from YouTube Embed Plus plugin. Could you pelase check if disabling that plugin helps?
We recommend you check our troubleshooting guide to be able to debug JavaScript issues: https://foliovision.com/player/basic-setup/installation#fixing-broken-javascript
Thanks,
Martin
I did disabled the plugin but it still didn’t work. I was not able to fix the JavaScript problem.
Hello Amir,
we found that you are probably using empty video ad in Settings -> FV Player -> Video Ads. Could you please remove the ads which have empty “Video” field (there might be a blank space) and let us know if you are still having issues?
Thanks,
Martin
Thank you very much for your service. You are the best.
Hello Amir,
thank you for your kind words. We are puting together automated testing routines to make sure we don’t skip a single test when releasing a new version.
Thanks,
Martin
Hi Amir!
I tested the video from your first message and it works for me. The logo Persianhub1 shows up. Do you have a problem with some other video? Can you please post URL?
Thank you!
Lucia
