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Hi,
We are using encrypted HLS videos.
Since upgrading to version 8 we are receiving feedback from our users that they sometimes get the error “html5; Video not properly encoded” in videos that play well usually. Others report that they see this when their Internet connection is slow or unstable.
I remember vaguely that we had a similar problem many years ago when we started using encrypted HLS, then you changed some parameters, and it was solved, and you added it to your standard testing procedure.Thank you for your time, and greetings from the Netherlands!
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Hello Girish,
Are they getting these errors on random videos or does it appear to be a specific group of the videos?
Are your users able to play the videos if they simply reload the page and try again?
Are you noticing anything in your PHP error logs that seems to correlate with these failures?
Could you please setup a test page with one of the videos?
Thanks,
Martin
