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Hello support,
we have 3 WordPress websites with videos encrypted with Coconut/DO/BunnyCDN. We have one website in the Russian language. A lot of users in Russia receive a hlsjs-lite error with ‘video not properly encoded’ on this website. On our other websites this problem doesn’t occur in the same region. If they use a VPN than they can view the video correctly.
I cannot find any differences in settings between the websites. It is not possible to reproduce the error from my location (Portugal).
Is this any known problem or can I avoid this by changing the CDN-provider?
Kind regards,
Tonia
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Hello Tonia,
Perhaps you could try to let one of the users run a check here: https://tools.bunny.net/diagnostic-report
In the new FV Player Coconut we only use the DigitalOcean Spaces CDN. Perhaps using that could improve the situation. I’ll check if we can make it easy to switch.
What was the Bunny CDN support response to these issues?
Thanks,
Martin
Hello Martin,
one of the users ran the Bunny diagnostic-report and she got bad results.
It would be nice when we can do a test with the DO CDN.
Hope to hear from you soon,
kind regards,
Tonia
Hello Tonia,
We are checking how we could make switching from one CDN to another simpler. FV Player Coconut always required DigitalOcean Spaces for the video storage, so it can be used for the video serving as wel.
You can ask your users to test the video on DigitalOcean Spaces CDN here: https://foliovision.com/test-bunny-cdn-digitalocean-spaces-cdn
Will it play for them better than the Bunny CDN one?
Thanks,
Martin
Hello Martin,
The problem seems to have been reduced to a single case. Perhaps it was a temporary problem at Bunny.
Let’s close this case and see how things develop.
Thank you for your efforts.
Tonia
Hello Tonia,
Thank you for the follow up. Is the playback more reliable on the test page which I provided?
For our video websites we configure two CDN with fallback to avoid issue like this.
Thanks,
Martin
