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Hello support,
we have 3 WordPress websites with videos encrypted with Coconut/DO/BunnyCDN. We have one website in the Russian language. A lot of users in Russia receive a hlsjs-lite error with ‘video not properly encoded’ on this website. On our other websites this problem doesn’t occur in the same region. If they use a VPN than they can view the video correctly.
I cannot find any differences in settings between the websites. It is not possible to reproduce the error from my location (Portugal).
Is this any known problem or can I avoid this by changing the CDN-provider?
Kind regards,
Tonia
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Hello Tonia,
Perhaps you could try to let one of the users run a check here: https://tools.bunny.net/diagnostic-report
In the new FV Player Coconut we only use the DigitalOcean Spaces CDN. Perhaps using that could improve the situation. I’ll check if we can make it easy to switch.
What was the Bunny CDN support response to these issues?
Thanks,
Martin
