after playing preroll, transcription widget doest work

Hello Meir,

This has been fixed in FV Player 8. You can upgrade to it by first installing FV Player 8 from here: https://wordpress.org/plugins/fv-player

Your existing license will keep working, offering you the upgrade to FV Player Pro 8 too.

Thanks,
Martin

Hello Meir,

Please check your wp-admin, there should be a notice at the top of the screen that you are using the old FV Player Pro version. Since you updated FV Player to version 8, you need to update FV Player Pro as well.

You should be seeing the FV Player Pro update in wp-admin -> Plugins.

Otherwise please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


Thanks,
Martin

Hello Meir,

Please make sure you purge the WordPress and Cloudflare cache as the front-end still loads the old plugin version.

Please also switch to the Beta release using the steps from here: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


Thanks,
Martin

Hello Meir,

Please try with the Beta as I suggested in the last post and if it helps with your issue we can make these improvements part of the Release version.

Thanks,
Martin