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after playing preroll, transcription widget doest work

[Solved]

Foliovision › Forums › FV Player › Bug Reports › after playing preroll, transcription widget doest work

  • meir kalmis 9 months, 1 week ago

    bsd
    hello
    As it can be seen here, when i have a preroll video, it makes the trancriptions system lose link with the video:
    https://meirtv.com/shiurim/350135/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Martin 9 months ago

    Hello Meir,

    This has been fixed in FV Player 8. You can upgrade to it by first installing FV Player 8 from here: https://wordpress.org/plugins/fv-player

    Your existing license will keep working, offering you the upgrade to FV Player Pro 8 too.

    Thanks,
    Martin

    meir kalmis 9 months ago

    update it but still same problem:
    https://meirtv.com/shiurim/350135/

    Martin 9 months ago

    Hello Meir,

    Please check your wp-admin, there should be a notice at the top of the screen that you are using the old FV Player Pro version. Since you updated FV Player to version 8, you need to update FV Player Pro as well.

    You should be seeing the FV Player Pro update in wp-admin -> Plugins.

    Otherwise please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

    Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


    Thanks,
    Martin

    meir kalmis 9 months ago

    this is my fv player version installed… what is wrong?

    %d7%aa%d7%9e%d7%95%d7%a0%d7%942-2
    תמונה2
    Martin 9 months ago

    Hello Meir,

    Please make sure you purge the WordPress and Cloudflare cache as the front-end still loads the old plugin version.

    Please also switch to the Beta release using the steps from here: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


    Thanks,
    Martin

    meir kalmis 9 months ago

    purged all caches (wp-rocket, cloudways, cloudflare) .
    same issue ocurres

    Martin 9 months ago

    Hello Meir,

    Please try with the Beta as I suggested in the last post and if it helps with your issue we can make these improvements part of the Release version.

    Thanks,
    Martin

    Martin 9 months ago

    Hello Meir,

    Now I see – it does not work properly if you are not using the FV Player database but a bare shortcode with src and transcript arguments.

    I put in a fix for this to the Beta version of FV Player Pro.

    Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

    That will give you the FV Player Pro plugin with the fix and finally it should work properly.

    Thanks,
    Martin

    meir kalmis 9 months ago

    Yes! now it works!
    thanks a lot!

Viewing 9 replies - 1 through 9 (of 9 total)
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