Hi Lucia,

Thanks for the help but it didn’t correct the problem. I cleared cache afterwards to no avail.

Here is link for proof – https://www.afrolandtv.com/thick-skin-trailer/

Hello Support, still waiting to hear from you on this matter. Looking forward to your feedback.

Cheers,
MM

I noticed something interesting, remember video position option seems to not work on our Trailer pages (WP pages) but works on the full content (WP posts)

Hi Martin,

Thanks for the feedback. I’m not sure which version but guessing the latest on (not my iphone).

You’ll understand better what I mean by freezing in these screenshot videos I recorded on both Ipad and Iphone.

Ipad – https://youtu.be/GSd-vDCB0uE
Iphone – https://youtu.be/f5loNpjhDj4

All the tests, I was logged in.

I sent my credentials to your support email.

Thanks Martin, waiting for the update!

Hi Martin,

Are you able to do this pro support assignment today or tomorrow? If so I would submit payment.

Hi Martin,

Thank you for the update. I cleared cache in Cloudflare and browser. It worked well for guest users video positions but not for signed in users.

Here is a screen grab video when signed in
http://recordit.co/11OY3Feana

You can test it at this link
https://www.afrolandtv.com/films/film-drama/silhouettes/

use the temporary guest sign in
username – ….
password – ….

Also how would you suggest stopping stripping of version strings from script URLs? On cloudflare our caching level is ‘Standard’. If pro support is needed for this let me know.

Cheers

Did some research and learned that wordpress does not use cookies for sessions by default. I read that you manually input the code for tracking cookies. Can I pay for pro support for your team to go in an input the right cookie tags to make sure our ‘Remember Video Position’ works properly?

That’s the issue the issue!! Thanks for your help

Hi Eduard,

Thanks for the response. He told me he was using safari at first then switched to firefox and finally tried with chrome and still was getting the same error message.

Try testing this new link – https://www.afrolandtv.com/issue-2/

The video file in this link is the same video our client has been unable to play. Please test it out on your end and let me know the results.

Thanks

Here is a screencast our client sent http://recordit.co/9SwHvwveUU

Hi Eduard,

This issue is over the crossdomain.xml not being found in our (afrolandtv) account not (mapongamike). You setup the crossdomain.xml in both accounts but the (afrolandtv) account isn’t showing.

Cheers,

Hi Martin,

I updated to 0.9.9 but are unable to disable auto play on Encrypted HLS. I turned off autoplay=”false” but autoplay still overrides. Please see issue link https://www.afrolandtv.com/issue-page/

Hi Martin,

Submitted for pro support! Looking forward to your assistance.

Cheers

Hi Martin,

Will pro support be able to correct the issue?

Thanks

I just had a developer check and provided this link for me https://jsfiddle.net/t9rn5zyw/

They claim its something in the code preventing it.

Hi Martin,

Yes, I did and it worked. The search pluggin is essential to our website so is there a permanent solution to the issue? Also is it feasible to just deactivate the search pluggin and copy the embed code whenever we need to paste the code on an external website and reactivate the pluggin afterwards? That’s what I did with the embed code below. Does it work on your end?

Thanks Eduard! Looking forward to hearing from you.

Hi Eduard,

Always good to hear from you! It looks great on my mobile device. Only issue is that the ad is not clickable to take me to the advertisers webpage. Each time I click on “Learn More” it pauses the ad.

Hi Martin!

Everything works on our end…Thank you so much for your teams professionalism and exceptional customer service. We enjoy doing business with you.

Michael S. Maponga, Founder
http://www.AfroLandTV.com

Last update question, when is the VAST update for showing multiple ads on content coming?

Hi Eduard, great! I’ll be waiting to hear from you. Let me know if there’s anything I can do on my end.

Cheers

So we just discovered something

The issue page link I gave you (https://www.afrolandtv.com/issue-page/) is actually an WP Page. And I realized that when I post the video player shortcode on there it works fine. But thats just an issue page to show you the issue, its not where the real problem is. Our website is a member-site and the WP Pages are available to non-members so they can see trailers but to watch full content users have to sign in and watch on WP Post Pages (This is where we see the issue)

The real issue looks to be on these WP Post Pages and not the WP Pages. Here is a link to the WP Post where the issue is present –
https://www.afrolandtv.com/daughters-in-america/episode2/

Hi Martin,

I just finished testing out these steps to no avail! This issue just started happening recently. Prior it was working flawlessly. Can you please assist by getting my backend credentials?

Cheers

Here is another attepmt to add the player using a different s3 video file

issue – http://recordit.co/TbXrQ7TyG6

We’re unable to upload any video to the site at the moment.

Hi Support

We’re still experiencing the same issue. Mid rolls only play for the first slot and disregards the other slots

here is the code i’m using

[fvplayer src="https://dh0es34san8r1.cloudfront.net/Shows/Trailers/This+is+it/This+is+it+Trailer+hls.m3u8" midroll="5,10" splash="https://www.afrolandtv.com/wp-content/uploads/2017/03/Show-Poster.jpg"]

here is the issue link
https://www.afrolandtv.com/issue-page/

Would you like my backend credentials to furthur investigate this?

Cheers

Hi Martin,

Thank you for the update! I did update the pluggin and tested it out to no luck. Have have it set to an ad showing at 10 secs and 30 secs

Here is the link – https://www.afrolandtv.com/issue-page/

Shortcode I’m using
[fvplayer src="https://dh0es34san8r1.cloudfront.net/Shows/Trailers/This+is+it/This+is+it+Trailer+hls.m3u8" midroll="10,30" splash="https://www.afrolandtv.com/wp-content/uploads/2017/03/Show-Poster.jpg"]

Thanks

Hi Eduard,

Thanks for the response! What about question 2 regarding VAST ads not showing on mobile devices?Specifically, on iPhone devices.
Is there a setting I need to configure? I have ‘Mobile Support’ checked in, in the VAST plugin settings.

Thanks for your help

I noticed it’s not playing VAST ads on my mobile android device

Awesome it worked! I didn’t have the free player installed thank you :) Very quick support