Thanks Martin and Juraj. Where can I find the errors that are logged in the Verbose debugging mode?

I did a search on my Posts and Pages to find the following videos that were in the API error list and nothing appeared…

https://vimeo.com/252270100 (can’t find in my shortcodes)
https://vimeo.com/343518099 (can’t find in my shortcodes)

And this video error is interesting…
https://vimeo.com/335676300/8a73adc4c2 I don’t even know who owns this video and I’m wondering how it was being pulled in through my API and website somehow?

Other than that, my videos do seem to be playing normally. I usually add my own custom splash screen through the FV shortcode. There might be a few that use the Vimeo splash screen.

Let me know if you think there’s anything else I should do at this point.

Thanks,
Devin

Hi Martin,

I hope you’re having a good week. It seems like my video links are acting up again when there are multiple links on the same post. You’ll need to log in again to my site countryguitaronline.com to test. The login I sent to the foliovision support email address should still work. Let me know if you need me to resend.

Here’s what I am seeing on my end…
When I click on a lesson post… here’s the latest https://countryguitaronline.com/how-to-play-a-solo-in-c-for-bluegrass-and-country/
Then I click on the “Full Breakdown” tab…I click on the 0:00 link in the table and it works…then if I click on the “Measures 1 through 4 and Soloing Tips” link next to it, it doesn’t work. Then if I click on another link..let’s say “20:00″…it works, but then if I try to click again on the 0:00 link it doesn’t work.

Can you replicate the issue? I’m having trouble in both Chrome and Firefox.

Let me know if you need any other information.

Thanks!
Devin

Perfect, thanks Martin. One quick question… When I add a new post and I add videos to the edit post page, I always just copy and paste the shortcode and then copy/paste the new Vimeo link into the shortcode. I don’t use the FV Player button on the edit post page to add a video every time so I don’t think the videos are being added to the FV database since I’m just copying the shortcode. Can I still use my old method of copying/pasting the shortcode when I add videos going forward? Or do I need to add a video with the FV Player button? I usually like working with the shortcode manually because it’s a bit quicker for me.

Thanks,
Devin

Perfect, thanks

Hi Martin,

I just installed the new version and did some testing. It seems like most video links work correctly, but the links on my most recent post are still behaving the same way when you click back and forth between different links. It happens a lot on the video under the “Bass Line Walks” tab on this post https://countryguitaronline.com/johnny-cash-style-rhythm-and-fills-guitar-lesson/

I cleared my website cache, purged my CDN, cleared browser cookies and cache. It still seems to be happening in Chrome and Firefox on my end. Do you still have the login I sent so you can test it out? Maybe the CDN is still holding on to the old code and hasn’t purged completely. I’ll test it again later today.

Let me know if you need any other information.

Thanks,
Devin

Great, thanks Juraj. I appreciate it.

Devin

Hi Martin,

Thanks for the update. I really like the demo that you have on the Foliovision site. The overall functionality is much better. I tried switching over to beta on my site, cleared cache and purged my CDN… I’m using a custom skin on my video player. Will the new AB loop work with a custom skin as well? The AB loop feature seemed to look the same when I was using beta and a custom skin.

Here are a few of my thoughts based on my first time testing the new AB loop feature:

– I really like how you move the play bar below the video so it doesn’t cover up the video when you’re using the AB loop tool. That is a huge plus!

– I also really like how the “in and out” times popup just above the triangle selectors when you move them. That is really easy to understand and very helpful.

– Would there be any way to make the triangle in and out selectors a bit larger… especially on mobile. It’s a bit hard to grab the triangles when I’m using my iPhone and it might look nice to have them larger for laptop/desktop as well.

– Would it be possible to add an option to attach the in and out triangle selectors to the main progress bar as opposed to having a new “AB loop progress line” above the main progress bar as it is now in beta? I do like this new design better than the current version in release, but to me, it could be even simpler and more straight forward if the in and out triangles are attached directly to the main progress bar… and if you kept the time stamp above the selectors when you drag them, that would be perfect… and slightly larger triangles to make it easier to click and drag.

Overall I’m really happy with the new look and functionality. Those are just a few thoughts based on my first impression.

Thanks again!
Devin

Hi Juraj and Martin,

Perfect! That did the trick.

Thanks for the help –
Devin

Ok, I installed the previous version. I have a custom fields plugin installed and have it setup where I can add custom js to the head or just before the closing body tag on a specific page. Is there a way to add the lightbox js to one specific page?…so I won’t have to load a new script on every page of my site. I really need the FV Player lightbox to work for a page I’m putting together and I’d be willing to get Pro Support through foliovision if needed.

Thanks,
Devin

Hi Juraj,

Thanks for the reply. I did follow the Folivision documentation for setting up the lightbox feature. I tried it once more a minute ago and the lightbox popup still seems to be getting blocked on my test page https://countryguitaronline.com/testing-light-box/

I’m trying to attach the system info file to this support forum thread using the “Upload Images” button but it won’t let me upload a .txt file. I’ll send my system info file to support@foliovision.com.

I have not used the lightbox feature on my website before this. I’ve only used the standard video player.

Let me know if you need more info.

Thanks!
Devin

Thanks Martin! Ran the update and it’s working great. Thanks for fixing it so quickly. Hope you have a good weekend –

Devin

Hi Alec,

Sounds good, I definitely understand. Thanks for the reply. I’m really looking forward to the improved AB loop bar and everything else you all have in the works.

Hope y’all have a great weekend –
Devin

Hi Martin,

Thanks for the reply. It does cover up an important part of the video…would there be any way to add an option in the future for hiding the control bar on video pause? I really like the lower profile look of the video player without Control Bar Always Visible but it does cover up a section at the bottom on video pause. I’ve just received feedback from a few students on my site that are pausing the video to work on sections of my lessons with the guitar tablature at the bottom of the player, but the playbar covers up the tablature on video pause. I really love the new features and design of the video player though. It all looks really great. Not a huge deal, but figured I’d ask anyways. Could be helpful for other music teachers using fvplayer.

Thanks!
Devin

Hi Martin,

I’m still getting some new reports of video playback errors, but the player seems to be working fine on my end too. The latest error somebody got was the following:

html5 video not found; Couldn’t find the required video type /video fvmp4

They said it’s happening on most videos. They’re using a Mac with Safari (version 9.1.3). Their version of Safari seems out of date so I asked them to update and see if that will fix their issue. Going to do some more basic trouble shooting with them and see if I can fix it on my end without wasting your time. I’m guessing it’s a temporary glitch that will work itself out.

I actually got the “html5 video not found” error once myself, but reloaded the page and it seemed to work again. Do you have any ideas on how to prevent this error?

Thanks again!
Devin

Hey Martin,

Awesome, thanks! I just ran the update and enabled MPEG-DASH. Cleared cache and purged the CDN. Really appreciate your help finding the issue.

I’ll tell my members with Samsungs to run the Chrome update if needed and see if it’s working again for them.

Let me know if you need me to test anything else.

Thanks again,

Devin

I just tried it out and it looks like it’s working about the same in the Release and Beta when I click the button to disable MPEG-DASH. I checked in Google Analytics real time…and checked the events for both. It seems like the videos playing in Release and Beta with MPEG-DASH disabled are playing in html5 and not HLS. I currently have https://countryguitaronline.com set to Beta. Can you tell if it’s playing the videos with disabled MPEG-DASH so it will play smoothly for all the Samsung users?

Hey Martin,

Awesome, thanks for checking. Having so many devices these days can be such a pain. If I check the “Disable HLS” option in FV Player Hosting Settings, will that fix it for now just like it did under the previous version/skin of the FV Player?..until you can update the HLS

Thanks,
Devin

Great, thanks!

Hey Martin,

I see, that makes sense. I just toggled over to Beta and purged my CDN…everything looks great on this end — the logo watermark is gone now! I had a couple of members that reported buffering issues on their Android tablets with the old Release version of FV Player..just sent them an e-mail to test the new Beta player. They tested the Beta player on Foliovision’s website a while back and the videos played great for them there so hopefully my other plugins aren’t causing issues. I’ll let y’all know what they say.

Thanks again –

Devin

Great, thanks! Will the update be pushed down to my WordPress admin dashboard? Or will I need to download from foliovision.com under my Account page and install 7.1.13.727 manually?

Hey Martin,

Sounds good, thanks! Will Chromecast or something similar be available on 7.2.7?

Devin

Hay Martin,

Hope you all are having a good week so far.

I just thought I’d write in to see if you have any new updates on how to remove the logo watermark from the beta player.

I ran the latest update on the FV Player a minute ago, cleared cache and purged my CDN, but it still looks like the logo is showing up. Any ideas?

Thanks again!

Devin

Great, thanks for you help. Do you need me to keep Beta activated on my website? Or can I switch back to Release for now? Just wondering because the logo covers up some of the guitar tablature that I embed into my lessons.

Thanks again,

Devin

Hi Martin,

I tried to remove the license key and re-activating…the player is still showing the FV Flowplayer logo watermark at the bottom left of the player…it shows the logo just before the video plays, and if you pause the video and click play again, it shows the logo for the remainder of the video.

Here’s a page on my site for you to test https://countryguitaronline.com/jimmie-rodgers-style-rhythm-and-fills/

Do you have any other ideas on how I can remove the logo watermark?

Thanks again –

Devin

I see, thanks!

Can you tell me how to remove the FV Flowplayer logo from the bottom left of the player skin? I’m definitely all for promoting your product in other ways, but want to keep the player clean.

Thanks again –

Devin

Hi Martin,

Following up on my previous e-mail from this morning my time…

I heard back from my guitar student having the iPad video freezing troubles…he said it’s working now and playing videos just fine on his iPad for both Safari and Chrome. Sounds like it may have just been some random CDN issue possibly? Sorry for taking up your time on this one. I asked him to let us know if it keeps giving him trouble.

Thanks for checking on everything and I’ll keep you posted if he writes back.

Also, could check out the attached image from my last message and see if there’s a different place I’m supposed to find any possible video errors in Google Analytics?

Thanks again for all the great work on the player. Can’t tell you how happy I am about the new sticky video feature.

Devin

Hey Martin,

One more follow up on my previous message on this thread…

My guitar student replied after testing the video on the Foliovision page. Here’s what he said…

“The video froze 2/3 of the way through, would not restart, had to refresh the page to get it to start. No quality control buttons. Sometimes it freezes while it is buffering, never to open unless I refresh, sometimes a minute or so into it and I have to refresh. A couple times I was able to stop and start repeatedly and was able to make it play but freezes shortly there after.”

It sounds like it may be loading HLS on his iPad somehow instead of mp4?

Let me know if you’d like me to ask him for any other details.

Thanks!
Devin

Eduard,

One more follow up on my previous message just now…

My student messaged back and said he’s in Boone, North Carolina…was in Florida last week and same issues with the html5 video encoding error.

Any help would be greatly appreciated! Not sure what could be causing this, but sounds like he’s tried several different things and starting to get frustrated with it.

Thanks!
Devin

Hey Eduard,

He’s using iOS 11.1.2

Let me know if you need anything else.

Thanks –
Devin

Hey Martin,

Nice! It’s working great on my older Mac now. Thanks for your great work on this. Really excited to add it on my website.

I tested the videos on my older Mac and on my newer Mac with retina.

Old Mac – https://foliovision.com/player/demos/mpeg-dash
The top video played smoothly with 1920×1080 at 753 kbps. The bottom video with MPEG-DASH with 3840×2160 at 24795 kbps kept pausing and couldn’t play well like before.

Old Mac – https://foliovision.com/player/demos/mpeg-dash?limit
Top video played well with 640×360 at 190 kbps. The bottom video with MPEG-DASH with 640×360 at 938 kbps played perfectly.

Old Mac – also tested full screen on the MPEG-DASH limit…played at 640×360 and eventually increased to 1280×720 at 3052 kbps and played smoothly the whole time. Great! It does look similar to YouTube and the other auto quality streaming I’ve seen out there. Looks good to me.

New Mac – https://foliovision.com/player/demos/mpeg-dash
The top video played well 1920×1080 at 753 kbps. The bottom played well 3840×2160 at 24795 kbps.

New Mac – https://foliovision.com/player/demos/mpeg-dash?limit
The top video played well 1280×720 at 503 kbps. The bottom video played well 1280×720 at 3052 kbps.

Thanks again for your work on this. I think the auto switching will be a huge selling point for the FV Player. Let me know when you’re able to push the update down to the plugin and I’ll switch it over on my site.

Thanks!

Devin

Hi Martin,

Hope everything is going well. I just wanted to follow up on the MPEG-DASH and see if you’ve been able to figure anything out as far as preventing the switching to the highest possible quality for older computers and smaller screen devices like my old Mac Pro. Do you think it will be possible to update? The manual quality switching is working great for my students but still excited to activate the auto quality switching with MPEG-DASH.

Thanks again!

Devin

Hey Martin,

Yeah, maybe it was random then. Sounds great, keep me posted!

Devin

Hey Martin,

Thanks for all the info. Really appreciate all your help. I wonder if my student with the 10.6.8 is just behind on her software updates on her computer? Or do you think it’s possible her mac is so old that she can’t go higher than 10.6.8? All this cross browser/device compatibility is such a pain!

The video quality switching with the MPEG-DASH is working great on my newer mac pro with the larger screen, but it’s still forcing 4k on my older mac and won’t play the video — here’s a link to a screencapture https://vimeo.com/216835173/2f21e9c1b0 It seems like this older mac can’t handle anything higher than 1080p…it won’t play it smoothly and the picture looks funny because the screen doesn’t have a high enough resolution. The older mac has OSX 10.10.5…if it helps, it has 13 inch, Early 2011, 2.7 GHz Intel Core i7, 8GB memory, Intel HD Graphics 3000 512 MB. I’m definitely ready to switch to the MPEG-DASH option but I’ll probably hold out until it’ll play smoothly on my older mac here…I’m guessing several of the older folks using my site probably have older computers than this one.

For the manual quality switching on Safari, you can try this link here https://countryguitaronline.com/country-hybrid-picking-chord-embellishments/ This video will load fine at 360p, but when I click to increase the quality, it gets hung up and shows the loading dots. This happens on both of my macs…one with OSX 10.11.6 and the older with 10.10.5.

Hope this helps! Thanks again for all the help, and let me know if you need more info.

Devin

I just wanted to post a quick follow up to this thread…I got some more feedback from one of my members that’s having issues with the player working on her computer. She’s using Safari and is using os x 10.6.8. I did some testing on my two mac pros (one with 10.11.6 and one with 10.10.5) and it looks like the quality switching buttons aren’t working on Safari for me…the video loads at the low 360p but gets hung up if you try to increase the quality. Everything’s good to go on chrome and safari on my end.

Anyways, thanks again! Hope that helps narrow stuff down.

Devin

Hey Eduard,

1) I just tried again on my iPhone 5 and it is looking great now — only one play button. I bet I had an outdated iOS. I actually went and got a iPhone 7 this morning…it was time for an upgrade.

2) Thanks for adding the answer to the documentation. That’s what I needed. I think I’ll try out the Enable Quality Switching and see if that helps the playback for that small handful of members with slow internet. A few people were saying the player was stopping and skipping on every video and I’m pretty sure their slow speed can’t handle the HD. I asked them to try it out at 720p and the lower qualities, so I’ll let you know what they say. I really like the idea of the auto quality switching with the MPEG-DASH that you added…it’s still playing a bit choppier on both my macs compared to the other playback options, so I think I’ll let everybody switch quality on their own and see what feedback comes my way.

Thanks again!

Devin

Hi Eduard,

Thanks for the update. I just installed the update and it seems to be working smoother.

One quick question…I was doing some testing in the different browsers with the Beta and MPEG-DASH switching activated…everything seems to be working great in Chrome…

I tested a longer video in Safari and here’s what happened on my end…
Pressed play, video loaded at lower quality, then increased quality like expected…I skipped forward in the video to about 18 minutes…it loaded up fine…then when I skipped backwards to about 15 minutes or so, the video lost audio and it started fast forwarding and it would never catch up to live video. I tested a few different times and it did it every time. Maybe it’s a conflict on my end.

I’m wondering if you might have the same thing happening in Safari with the MPEG-DASH activated. Everything looks great in Chrome.

Thanks again! Still really enjoying the player.

Devin

Hey Eduard,

I see, that makes sense. Too bad…it would be nice to get the audio down to 25%. In that case, is there any way to add a setting where I could remove the 25% step? Ideally, I’d like people to click the “-” and slow down to 75%, then another click to 50%, then any other clicks, it’ll just stay at 50% instead of going to 25% with no audio.

Thanks again,

Devin

Hi Eduard,

Thanks for the reply. I sent a message to that member to ask the browser. I’ll let you know.

Thanks,

Devin

Hi Martin,

Thanks! Can’t wait for it to be released. I did some testing on my computer and everything looks great and it plays smoothly.

I also sent the test link to the members that were experiencing the freezing on playback. I’ll let you know how they’re able to play the videos as well.

Thanks again,

Devin

Hi Martin,

Thanks for the info. I’m excited for the update once you get it finalized! I think it’ll be a really nice improvement to the player.

Will the FV Player use the auto-quality switching for YouTube videos as well? Or will that be something you could add?

Thanks again,

Devin

Hi Eduard,

Thanks for the reply. Really glad to hear the auto quality switching is on the way…that should help my members with the slower connection play everything without freezing.

Do you have an estimate on when your team might have the auto quality switching pushed down through a wp update?

Thanks again for all the help, and great plugin…it’s really been nice feature for my guitar lesson business.

Devin

Hey Eduard,

Nice! That’s good to hear. I’ll see if they can tell me the speed of their connections.

One more quick question…I know Vimeo went to the quality switching…when there’s a slower connection it’ll lower the quality to keep playback going smoothly. Does the FV Player always default to HD? Or does it respect the Vimeo quality switching? All of my videos are shot in 4k and I’m wondering if it’s forcing 4k quality on these users and their computers can’t keep up.

Thanks again,
Devin

Sorry…addon to message above…I messed up the link to Test Page #2 above. Here’s the correct page Test Page #1

Hi Martin,

Thanks a lot for looking into it. I tested the iPad AB loop on the demo at the link you sent. It looks like the AB loop feature’s working for me as well. That’s strange the playback speed controls aren’t showing…I’m almost positive they were showing up a few weeks ago because my cousin was using his iPad to slow down some YouTube videos on my lesson site. They’re showing up on Vimeo embedded videos on iPad. Any way you could possibly add the slow down buttons to for YouTube vids as well? Just wondering because a lot of my users have iPads that they use for watching my guitar lessons.

Anyways, thanks again for checking on it!

Devin

Hi Martin,

It’s fixed now. Phew…almost had a heart attack there for a second!haha Thanks for the quick response and fix!

I use vimeo as my host…I know FV Player has a backup in place that defaults to the standard vimeo embed if the FV Player goes down. I noticed a couple quick things that you could probably fix for the next update:

1) The backup vimeo player frame isn’t responsive. Maybe you could add the extra wrapper and CSS like this (I’ve used before and it seems to work well):

<style>
.video-wrapper {
position: relative;
padding-bottom: 56.25%;
height: 0;
overflow: hidden;
max-width: 100%;
margin-bottom: 20px;
}
.video-wrapper iframe {
position: absolute;
top: 0;
left: 0;
width: 100%;
height: 100%;
}
</style>

<div class=”video-wrapper”>
<iframe vimeo#####>
</div>

2) Also, I noticed that the backup player worked in the Chrome browser, but it didn’t work in Firefox…in Firefox, it just showed the fv shortcode. I didn’t do any other browser testing but I don’t think it worked in Safari either.

Anyways, thanks again. Love the plugin.

Devin