Forum Replies Created
Thanks Martin. It seems to be working after I cleared the CDN Cache. I’ve applied the WP-Rocket fix you mentioned and I’ll keep monitoring it.
UPDATE: I just spoke with my Hosting (WPX Hosting) provider and they confirm that their CDN does in fact strip the variables.
I can’t use another CDN, so what’s the best way forward? Uninstall the free FV Player?
I cleared the WPX Hosting CDN cache and it made no difference.
Hi Martin. Thanks for replying.
I’m using the Paid version of WP-Rocket and can’t find anything there.
Also, are you saying that I should not be using the free player in conjunction with the Pro player? Should I delete the free player?
Martin, I can watch your video fine on my Samsung Galaxy Note 8 using Chrome. I’ve attached a screenshot from my phone of what I see on my webpage.
Thanks again for the quick reply.
With autoplay set to off, the player still does not load the play button or play when I tap it. I’ve used a Chrome incognito browser on my Samsung Note 8 and can replicate this every time.
Any other ideas?
Also, I see no update link in my WP-PLUGINS screen for the Free player. How do I update that? See attached file.
Thanks for the quick response.
My client is using Chrome on a Samsung note 9, a new phone. I am using Chrome (latest) on a Samsung Note 8 and get the same issue.
Here is a screenshot that the client sent me:
You can see that the play button does not show.
I haven’t updated my FV Player because I would need basically buy the plugin again just to update it, and I already spent $75 on it. Am I correct in thinking that, or is there a way to update the free version and still keep the pro version?
Strangest thing. I disabled the pro plugin, updated the free plugin, then activated the pro plugin again. Then I cleared the theme cache and my CDN caches as well as all my browser cookies.
I was still seeing the chrome fullscreen player and it’s download button, but on my wife’s computer, I was seeing the FV player.
Magically, 3 hours later, I was seeing the FV player in Chrome on fullscreen without the download button.
So, it seems that all is fixed now. Thank you for your support with this. You’ve been great.
Also, with regard to the subtitle button, it seems that it will show up on the player only when logged out of WordPress. When I’m logged into wordpress, I get no subtitle button on any of my videos.
I cleared my theme cache, my CDN cache, my browser cache and still no joy.
I saw the subtitle button when using the player in an incognito window, but as soon as I logged into WordPress, the subtitle button disappeared from the player in the incognito window,
Don’t I have a newer version of FV Player than 188.8.131.52 already?
I’m on FV Player Version 6.1.2…
This seems strange to me. What I hear you saying is that Foliovision had a bug in its system that caused my FV Player Pro to be updated to a newer version, but now I must pay you to fix the problem it caused or remove the plugin that I already paid you for?
If the bug is on your end, surely you’re responsible for the impact it creates? This does not seem like the kind of service I’ve come to expect from Foliovision.
I created a test page for you to see the issue on here: http://www.loveatfirstfight.com/subtitle-test/
Here is the shortcode I used on that page:
[fvplayer src="http://d39vxf197bve5y.cloudfront.net/LAFFCP-quickstart-session-1.mp4" autoplay="false" loop="false" splash="http://www.loveatfirstfight.com/wp-content/uploads/video-preview-membership.png" subtitles_en="../wp-content/uploads/laffcp-media/subtitles/en/quickstart1.en.srt" subtitles_es="../wp-content/uploads/laffcp-media/subtitles/es/quickstart1.es.srt"]
How do I update the free FV PLayer? There is no option to update in my plugins page. Please see attached screenshots.
Hi Martin. That worked. Thank you for replying.
So, do I have to clear my CDN cache every time I update FV Player?