Just trying to prepare the database of one of our top clients for import into Highrise. We do some checking out of the Tags documentation. Lo and behold at the top of our help query what comes up:
Highrise Tag Export
which leads to:
Incorrect Highrise Tag Export Info
We get very alarmed. This client's database needs some major reorganisation. The client would flip out if we spent three months reorganising that database and then she were not able to leave. We plan to keep the client in Highrise for years but perhaps she will run into a workflow issue which absolutely requires her to step up to a more sophisticated CRM system.
After an hour of alarmed searching into Highrise import/export issues we find that the tags export issue has been resolved two years ago.
Guys, it would be a very good idea to take the wrong information out of your official help system.
I remember Jason loudly complaining about GetSatisfaction.com a few years ago. I remember mainly agreeing with him at the time. But the 37signals documentation at GetSatisfaction.com is more accurate than their own.
Kind of takes the wind out of those sails.
Lesson to be learned: keep your own documentation up-to-date.
That rule applies to Foliovision too. I wonder how much of our plugin documentation is still accurate.
Alec Kinnear
Alec has been helping businesses succeed online since 2000. Alec is an SEM expert with a background in advertising, as a former Head of Television for Grey Moscow and Senior Television Producer for Bates, Saatchi and Saatchi Russia. Alec maintains a photography and culture weblog at uncoy.com. His dance film Lapinthrope won prizes around the […]
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