Eight years later, here’s the best AND most affordable CRM software out there. Remember: people make sales, not software.
HelpScout Help Desk Review: Happier on Freshdesk
We didn’t want our customers to feel that they were in a help desk. Support should be as easy as email. Hands on test of the leading solutions.
Textile: How to write in the world’s greatest markup language
I often have to introduce our team to Textile formatting and our clients. I’ve linked to the other great Textile documentation out there.
Textile Editing on OS X: BBEdit, iTextile, MarkMyWords
So for non-programmers, here’s how to get Textile editing working on BBEdit. Review of other OS X textile solutions.
Basecamp Mobile Platform Subscribes Everyone. Note to 37 Signals: Mobile has to work to be useful
With up to 20 people on a single project, spanning design, programming, SEO and content, notifying everyone is a nightmare.
Highrise Tags Export: Docs out of date in their own Help system
Keeping out of date and inaccurate information in your help documents is just wrong. Case in point: 37signals Highrise export.
37signals suite review: Is it worth upgrading? First fix the suite integration and syncing guys…
Is it worth upgrading to the 37signals suite from Basecamp? Really, it depends how much sync you need and how much integration you want.
37Signals, Basecamp URL change and not giving a damn about your customers
37signals abandons white label Basecamp betraying original subscribers: open source self-hosted Basecamp replacement on the way.