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What’s the best CRM software for Startups?

This essay originally started on Quora. I was so dismayed by the other answers, recommending startups spend many hundreds if not thousands of dollars every month on over-hyped sales CRM. Sales are not made by software but by people. Yes you need good tools but there are some very affordable ones out there. Here’s an overview of CRM software Foliovision have tried first hand.

If you are a startup, especially a bootstrapped one, you should care about the amount of money you spend. A lot of the contenders in this space want $50/month/user or more (Salesforce I’m looking in your greedy direction right now). http://close.io is another one in that category ($59/month). While talking about greed, even Salesforce doesn’t hold a candle to the credit card hammerers over at InfusionSoft (do not even think about it).*

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37Signals, Basecamp URL change and not giving a damn about your customers

Today 37signals dropped our domain http://webwork.clientsection.com. Instead they have replaced it with http://webwork.basecamphq.com.

There is a thread on their forums covering the issue. As one customer writes:

BasecampHQ is a stupid domain for one. What is its relevance to my clients? I am paying for a professional service – not for branding that sounds like a paint ball website.

I totally agree. Apparently this change is coming with additional footer branding and additional branding in the emails.

This is a case of breaking the contract with the original customer: us. We are the ones who bought into their white label extranet solution with attractive anonymous core domains like:

  • grouphub.com
  • clientsection.com
  • projectpath.com
  • seework.com
  • updatelog.com

We pay a handsome yearly fee for the use of the software and the domain. Until recently, it’s been $600/year. Now, it’s $1200/year. For that fee, we expected 37signals to honour their part of the deal which was to allow us to continue to use the software and environment which we helped them get off the ground.

Keep reading 37Signals, Basecamp URL change and not giving a damn about your customers

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