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Thank you so much Martin! Both sites are working like a charm now!
OK – interesting side note…
On one of the sites, where the transcripts had been working, but then stopped , there was an additional setting on the video pro section that said “disable automatics captions” when I unclicked it, the option disappeared – and whalla, the interactive captions started playing again.
Maybe I didn’t clear cache after an update or something.
Anyway – thanks so much for your excellent support!
Thank you Martin! That was it – I had entered the wrong dimensions – looks great – many thanks!
Thanks!
Will do:
Here is the wordpress page:
https://www.programmingelectronics.com/fv-player/Here is the video on YouTube:
https://www.youtube.com/watch?v=sJz8zw5IR5MWe have our transcript made by REV and upload on YouTube.
OK,
1. I installed the Log HTTP Requests
2. I went to a webpage with the FVplayer shortcord set to transcript=”auto”
3. The transcript is not showing up
4. The log does show tons of these:URL:
https://vimeo.com/texttrack/8272605.vtt?token=605e908e_0x9bb767f5063cddf6cc7f549810e24131366edb15Status: 410
Runtime: 0.1669
Date Added: 29 seconds
Please note that I removed the shortcode from the web page I posted, so it will not work as a demo to show the error any longer. We are driving traffic to that page and I don’t want the error to show.
It was…
[fvplayer src="https://vimeo.com/527393499" transcript="auto"]It is now..
[fvplayer src="https://vimeo.com/527393499"]I would have edited my original post, but I couldn’t figure out how…
I reached back to the customer and it was an extentionsion issue.
This is what our customer said:
“Ok, I found the culprit of why I can’t play your videos. It was an installed extension call “Disable HTML5 Autoplay Ver 0.6.2″. I disabled it and, of course, restarted Chrome, and your videos started working fine. I still find it worth noting that I watch all kinds of videos on other sites just fine with Chrome, yours is the first failure I’ve run across. But it works now so I’m good. ”
Thanks for your help!
I’ll reach out again to the customer and ask them to try turning off some of the extensions. They are pretty tech savvy, and had already tried clearing cache and cookies.
Makes perfect sense Juraj, thanks a ton.
I know my clients love Foliovision because it provides them a better experience on our training website – which is why I like it too.
Have a great one.
-Mike
Hi Juraj – thanks for the responses – much appreciated!
I think your solution with having the “X” button in full screen mode is a great idea.
Also, and not sure of the feasibility, but maybe having a default ON option and showing the control panel toggle button as well – so people can toggle it off.
Something like this:
https://www.loom.com/share/414e5b72ab434e39a063438945fbac29-Mike
I rolled back to V 6.6.6 and it is working again. (Nice roll back feature by the way!)
I liked the look of the new player though, so any help here would be much appreciated!
Thanks for any help on this.
-Mike
