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It appears my users have both identified their security app as the culprit. Nord VPN seems to be blocking the videos. It seems the mystery is solved…for now…
Hello Martin, Yes as you had instructed according to the user.
I will ask the user to try to install a new browser.
I now have a second report from a user of the same issue. He is using a powerful newer computer with Windows 11. So it could possibly be a browser extension I suppose.
Any additional thoughts or suggestions would be greatly appreciated.
Please see the attached image.
Honestly I still feel this issue has to do with the plug in update that was made at the beginning of January since that is when the issue began and nothing else has changed.
It affects ALL the videos from the Windows 10 computer he his using but not the Windows 11 computer.
I have asked if he would consider upgrading to Windows 11 to see if that might help. From what I have seen it maybe free to upgrade.
More help would be greatly appreciated.
The videos are on a website that is accessible by members only with log in credentials. I have created a page with a test example.
(redacted)
Through further research it appears this problem began after the latest plug in update was done on our website on or about January 9th. Please help.
I am also having the same issue as @stickwerks to ALL of my S3 hosted videos and have had to roll back to version 7.5.29.7210. Please provide provide a fix for this issue.
