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I have done trouble shooting and have narrowed down the error to the FV Player PRO plug in. If I disable it, I can update and save pages on my website. If FV Player PRO is activated and I try to save a page it will give me a JSON error. Please help.
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Now my website prompted me to update to FV Player 8 and if I activate PRO it creates a Fatal Error. Please help!
Hello Sherri,
Sorry about the inconvenience. We have tested the upgrade process to FV Player 8 numerous times to avoid issues like this, so it’s unfortunate that you still have to go through so much trouble.
I wonder if you are using anything to enhance your WordPress Admin Dashboard interface or if you are using some external tool to manage your WordPress (WP Remote, Main WP or similar).
I checked your website and it appears you are using FV Player 7 and no FV Player Pro. I would recommend that you upgrade to FV Player 8 as that’s the version which we actively develop.
Then simply click “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen to install FV Player Pro.
Will you still run into issues when saving the players? Please let me know.
Thanks,
Martin
