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Thanks for the explanation.
This is not something I’ll be able to chase down on my own. I’m getting Pro Support from Eduard on another site’s issues right now. After he’s done with that, I’ll likely buy another Pro Support package to address this.
No, I’m not saying that Genesis is necessarily causing the error. There is no close button error on my other sites running Genesis. But when I switched this site to a basic theme, the error disappeared. So…maybe something with Genesis on this site?
I checked the JS console and no errors show up. See screen capture video at this link: https://www.screencast.com/t/rJflGEJbm
Page I tested: https://classroomcaboodle.com/teacher-resource/teaching-interview-lesson/
If necessary, I will buy the Pro support.
Here’s a link to the page: https://overexamined.life/lone-wolf-act-like-sheep/
Here’s a text doc with the html to show what should be happening.
http://www.mediafire.com/file/m8b8oec9485o575/html.txtIf you want access to my WP backend, I can provide.
Thanks for your help.
My mistake on the email…I didn’t realize I had put the wrong address into my profile. I did get it on a different gmail account.
By the way, I never got an email notice of your answers, even though I checked that box. Plus, there is a block of code that blocks part of the response box…screen shot: https://www.screencast.com/t/nUuB4okfaOs
Martin, I had not installed Pro before, only the free player. I tried to use the instructions on the page you referenced, but ran into problems. I host on WP Engine and have never had to use FTP to install plugins.
Eduard, manually uploading the Pro plugin worked. Thanks.
