Ads not playing on Safari

Ron 9 years, 1 month ago

As of yesterday the ads are freezing intermittently and not playing through to the feature video. It seems to be working on some and not others. I decided to update the player but it actually made it worse so I went back to the older version. Anyone else having this issue?

Viewing 5 replies - 1 through 5 (of 5 total)

Martin 9 years ago

Hello Ron,

sorry about the delay, are you talking about the FV Player custom video ads or FV Player VAST ads?

I don’t see the FV Player VAST enabled though and your license is already expired for it.

Thanks,
Martin

Ron 9 years ago

I have not used VAST for a while now. These are custom ads.

Martin 9 years ago

Hello Ron,

could you please point me to some URL where we can see the issue live?

Thanks,
Martin

Ron 9 years ago

Here is just a random video but it’s not specific to just this one. Also the issue seems to be a intermittent. Some ads play right away and some sort of freeze.

http://streamnowtv.com/drama/the-river/the-river-s1-e4/

Martin 9 years ago

Hello Ron,

I’m not able to reproduce this issue on Safari 7.1 nor iPad with iOS 8.1.2. What version of Safari are you using?

Could you please try to use the Vimeo Pro file URLs for these ads to see if the issue persist even then? Make sure you pick the standard quality so that it player for mobile as well.

You can also ask your webhost support to check if they see server overload and failing wp-admin/admin-ajax.php requests.

Thanks,
Martin

Viewing 5 replies - 1 through 5 (of 5 total)