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Hi Martin,
I’m unsure of what the issue was… it just seems to have righted itself. This is simultaneously good and bad as I wish I had an explanation for what happened. But am happy that it’s working again.
Thanks for your help, I’ll keep you posted if anything changes.
Thanks. We are looking into that issue. I’ll respond here with our results.
Here’s a test page with a video that isn’t working: https://learn.therapywisdom.com/testing-muse-ai/
When a video works and doesn’t seems to be random.
Thanks
Hi Martin,
Thanks for getting back.I checked our Vimeo access token which says “Your Vimeo access token has been successfully verified (last check: Wed, 29 Sep 2021 15:07:06 +0000)”
When checking the API errors it shows this “2020-09-18 16:56:19: Error for video https://vimeo.com/459444: The requested video couldn’t be found.
2021-02-26 18:38:40: Error for video https://vimeo.com/51725690: The requested video couldn’t be found.
2021-02-26 18:38:41: Error for video https://vimeo.com/51725690: The requested video couldn’t be found.”It doesn’t look like we had an API error recently. Going back and looking now, it looks like our videos are starting to come back online? I’m not sure what changed over the past 5 hours…
Should I still send you a test page?
Hi Maria,
Thank you, the update worked on our site. I’ll wait for your guide to really dive into the new way to view the metrics.
Warmly,
Brian
Hi! I spoke too soon. It appears that this is still happening for all new single videos we are posting, even in HTML with Beaver Builder.
It’s happening on our login-only pages – is there anyway I can create a test account for you guys to login and see the page?
The automatic mute is not happening on all pages. SO I’m super confused. :/
I think I fixed it. Apparently when it was within a certain design feature from Beaver Builder it was automatically muting the video. When I inserted the video using HTML, the automatic mute did not occur.
Thanks. I’m specifically wanting to use the interactive transcripts with the playlist style “Vertical”.
Sorry, should be more specific!
We are using Beaver Builder to build our website and are using the short codes generated to embed the videos onto the pages.
The playlist we like is the one titled “Vertical” but the video menu (the play button, etc.) isn’t available. There’s also a random Javascript error that shows for a minute, but not long enough to see what its saying. Screenshot attached.
We were able to get the playlist & interactive transcript to work in the tabs playlist. However, this one covers the player menu with the interactive transcript when it appears. You can move it.. but I don’t think that’s going to be an intuitive thing for our users to do. Nor would it be easy to do on mobile. Screenshot attached as well.
Thanks for your help here.
