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Hi everyone!
Added info from Cloudfront but get this error:
Private Key:
Your Private Key file is present but invalid (Make sure it contains both “BEGIN RSA PRIVATE KEY” and “END RSA PRIVATE KEY”). Click to put in a new one.I tried different options,added “BEGIN RSA PRIVATE KEY” and “END RSA PRIVATE KEY” and without them, but still nothing.
What I did wrong?
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Hello Maura,
Thanks for reaching to us!
That means your access key isn’t in right format, please copy the whole content of the downloaded private key file into your settings, including writings at the begging and at the end. If this won’t help you you can screen us the access key and your settings and send it to our support e-mail. That way we can see what exactly is causing this issue.
Let us know if it worked.
Thanks,
Juraj
Thanks Juraj!
Now I find where I need to take Private key.
I found this article: https://foliovision.com/player/video-hosting/serving-private-cloudfrontBefore I use Secret access key from credentials.
I did everything, but I have issues with video.
I sent report to see how to fix this.
Thanks!
Hello Maura,
Where have you sent the report? I can’t find anything related to this thread in our inboxes.
Thanks,
Juraj
Hello Juraj,
I’ve attached screenshot with form.
This form is used to fix video issues.Let me know if this make sense.
Hello Maura,
Do you experience issues with video playback? Missing video meta-data is common issue with many not-ideally encoded video files. It usually doesn’t cause any significant playback issues however, it’s always great to keep your files encoded properly. You can fix video meta-data with basically any video encoding software that offers such feature.
Thanks,
Juraj
Hi Juraj,
Thanks for help. We can close this because issue of this ticket was solved.
I created new ticket: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/video-playback-issueWith detailed explanations.
