Splash Page won’t load

JF 6 years, 1 month ago

Hi guys,
I’m using Version 7.4.9.727 and the Splash image will not load in the admin area. It just spins and gets hungup. Video plays just fine, just has no splash because it can’t seem to grab any frames to choose from. Any one else have this same experience? Tried it on Chrome, Fire, Safari too all same.

Thanks
JF

Viewing 3 replies - 1 through 3 (of 3 total)

Juraj Kacaba 6 years ago

Hello JF,

Thanks for reaching to us, we’re here to help you solve the issue. We’ll need more information to track down the issue. So, what kind of hosting are you using for your videos?

Thanks for using our player,
Juraj

JF 6 years ago

I’ve tried disabling almost all other wordpress plugins to trouble shoot. My host is the same server I’ve had when the splash images did work. The change happened when I upgraded the FV Player. So the old videos have splash image but I can’t add any new ones. Thanks

Juraj Kacaba 6 years ago

Hello JF,

Sorry for late reply, we were off during holidays.

Can you please send us a link to your website with such a problematic video on it?

Thanks for using our player,
Juraj

Viewing 3 replies - 1 through 3 (of 3 total)