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Splash loading, video not

[Solved]

Foliovision › Forums › FV Player › Troubleshooting › Splash loading, video not

  • Matthew Q. 1 year, 5 months ago

    Hi,

    I tested video playback with some of our S3 videos and all worked just fine. I’ve since purchased the Pro add-on and now it’ll load the splash images on my S3 and Vimeo test embeds, but the video player element doesn’t load.

    I’ve checked in Safari and Chrome, same on both.

    http://beta.rtest.com/?video=12345
    http://beta.rtest.com/?video=under-3000m-steeplechase-final

    I’ve tried:

    – enabling and disabling the MPEG-DASH option
    – disabling the Pro and VAST plugins
    – disabling all foliovision plugins and re-enabling one by one.
    – deactivating all FV plugins and replacing the FV plugin files with the ones held in my account on this site, rather than the files on WordPress (same version number).

    Unsure why this has happened when the main change has been adding the pro element. Any help is most welcome.

    Only other change is the addition of an analytics plugin.

    Thanks,

    Matt

Viewing 2 replies - 1 through 2 (of 2 total)
  • Matthew Q. 1 year ago

    Discovered the issue – there was an issue with the theme.

    Lucia 1 year ago

    Hi Matthew!

    Great that you discovered the issue. The second video plays just fine for me. Let us know if you run into any other issues – hopefully not.

    Have a nice Sunday!

    Lucia

Viewing 2 replies - 1 through 2 (of 2 total)
Reply To: Splash loading, video not



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