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I am trying to install a pro licence on a single site on a wordpress network, but all I get is a message that my licence upgrade failed. What is the correct procedure for this on a network (if it’s even possbile)?
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I should add that it is domain-mapped network and that the subsite referred to has its own domain name.
As stated in my other thread, I have the same issue on a stand-along site. I’ve double-checked the domain names. I’ve copied and pasted the licence key into the appropriate box (it works on three other sites I have), and I don’t know why it refuses to accept the key. Pleas check your log files if your have such. It may shed some light on the issue. I hope we can resolve this soonest.
Hello Marius,
could you please let us know what is your site domain? Both the one which is used for domain mapping and the one used for Multisite.
I tried to look for your licensed domains, but I wasn’t able to find anything.
Also, what domain mapping plugin are you using?
Thanks,
Martin
I’ve now installed the plugin on a 5th site to use up all my licences and with the same problem – that’s a success rate of 3 out of 5. I’ve taken to the contact form, because I do not wish to put my site information on a public forum.
Hello Marius,
I checked your contact form submission. I actually don’t see any license checks for these domains. Please let us know what is the domain used for your Multisite – the domain of your sites without domain mapping.
There is possibility that the license check is blocked by your hosting provider as well. In the meantime you can download FV Player Pro from https://foliovision.com/my-licenses As long as you have the correct license key for your mapped domain the player will work with no logo (or your custom logo).
But we need to solve this to enable plugin updates for you.
Thanks,
Martin
I think I have found the reason for the issue (though I am not sure exactly when it started to rear its head ie which WordPress upgrade, etc) Core control reports the following ( I have xxx’ed out info which may be sensitive):
URL https://foliovision.xxxxxx
Method POST
Result error
Error Details
http_request_failed SSL peer certificate or SSH remote key was not OK
Time Taken 0.179213047028 seconds
HTTP Args
timeout (integer) 20
redirection (integer) 4
httpversion (string) 1.0
user-agent (string) fv-wordpress-flowplayer-6.0.5.3 (6.0.5)
reject_unsafe_urls (boolean) false
blocking (boolean) true
headersArray
(
[Accept-Encoding] => deflate;q=1.0, compress;q=0.5
[Content-Type] => application/x-www-form-urlencoded; charset=UTF-8
[Content-Length] => 180
)cookies
Array
(
)compress (boolean) false
decompress (boolean) true
sslverify (boolean) true
sslcertificates (string) /xxxxxxx/public_html/wp-includes/certificates/ca-bundle.crt
stream (boolean) false
filename NULL
limit_response_size NULL
_redirection (integer) 5
ssl (boolean) false
local (boolean) false
HTTP POST body (string) …
HTTP Transports WP_Http_Curl
Request Time 2016-07-20 18:31:05 -0
I’ve gotten the licence installed by temporarily turning off ssl checking.
My host’s response was that they made a few changes on their side, but suggested that if that if the problem persists I contact the plugin developer.
Hello Marius,
foliovision.com has a working SSL certificate, as you can verify on https://www.digicert.com/help/
So I think this issue must be on your host’s side. We could set the license check call to not verify the SSL certificate in our code.
Are you having issues with domain mapping? If so, then please let us know what plugin for domain mapping you are using.
Thanks,
Martin
I should point out that the error message points to WordPress’s ca-bundle.crt as being the problem (not your certificate). I’ve experienced the same problem with another plugin. A search of the forums online showed that others also have had problems with this file, but I could not find a satisfactory solution from any of these sources. I still don’t know why the error occurred (but my workaround is working).
I do not have any issues with domain mapping.
Thanks
Hello Marius,
I think proper solution would be to ask your server support to fix this on the server side. Alternatively we could add a plugin option to skip the SSL checks when communicating with out server. There is no sensitive information send, no passwords nor user details, but it’s still not a great idea.
Thanks,
Martin
