-
Hello, I’ve purchased the FV player and it seems to be working fine on chrome and firefox but safari/ios says “html5 video not found”. I’ve even followed your recommended handbrake settings and the problem persists. Here is the link: https://zenixvr.com/2017/08/05/mastering-360-hdr-tc-montague/
Hope you can help,
Sincerely,
-TC
-
-
Hello Terry,
it’s a strange issue.
I see it won’t play in Safari with FV Player on your site. I tried to open that video MP4 file in Safari directly and it won’t open either.
However I was able to play it on my test site when using Safari.
I wonder if the issue could be related to some special HTTP headers. I see that the video is served with HTTP 200 to the web browser which indicates that this is not a network issue though.
Thanks,
Martin
Hi Martin, thank you for the response. I don’t know if this helps but I’ve noticed some strange behavior in safari, for example if I quickly hit refresh on the page occasionally it will play in the safari browser, which is puzzling. I wish we had a solution to this, I’m wondering if there is anything I can do from my end to help us trouble shoot this? Thanks again.
-TC
Hello Terry,
As a troubleshooting step I would suggest you to try to host that video on some other domain.
Thanks,
Martin
