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Hello support,
all of the sudden I have the following issue. After encrypting a video, the coconut email message confirms a successful encryption. In the video play list and embedded video the admin video checker shows Video OK. As soon as I want to play back the video the message ‘hlsjs-lite: Video not properly encoded message’ appears.
Versions:
FV Player 7.5.49.7212
FV Player Pro 7.5.50.7212
FV Player Coconut 7.5.44.7212
I don’t know where to search for the failure.
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Hello Tonia,
I wonder if you are using iCloud Private Relay. Please try with the “Cookie Protected Encrypted HLS” setting: https://foliovision.com/2025/01/icloud-private-relay-secure-streaming
Could you please provide a test page where we can see the issue?
I would also recommend you to upgrade to FV Player 8, your license covers that version too: https://wordpress.org/plugins/fv-player
Thanks,
MartinHello Martin,
thanks for your reply.
The cookie option is not available under FV Player 7
After upgrading to FV 8 the option was there, but the video plays now without enabling it.
Thanks for your support,
ToniaHello Tonia,
Thank you for confirming.
I would recommend you to verify that all of your FV Player plugins got updated to version 8. You can also send us your admin -> FV Player -> Settings -> Tools -> System Info and we will let you know if we see an issue.
Thanks,
Martin
