edge gives black screen

[Solved]

willemjaap 4 years, 7 months ago

Hi

we are running a website with fv player pro, live HLS streams via CloudFront. Edge gives just a black screen

Excerpt from the system info:
FV Player version: 7.4.17.727
FV Player core version: 7.2.7
FV Player license: Valid (next check 2020-04-15 20:42:53 GMT)

FV Player Pro version: 7.4.16.727
FV Player Pro license: Valid (next check 2020-04-15 20:43:36 GMT)

WordPress Version: 5.4
Permalink Structure: /%postname%
Active Theme: Twenty Twenty 1.1

Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362
PHP Version: 7.3.16
MySQL Version: 5.5.64
Web Server Info: Apache

Any ideas

Willem

Viewing 1 replies (of 1 total)

Martin 5 years ago

Hello Willem,

I tried to play our encrypted HLS stream at https://foliovision.com/player/demos/encrypted-hls-stream with Edge 18 on Windows 10 which appears to be what you used and I could see the picture without issues.

I also tried with Edge 80 as well and it did work properly as well.

Please check if have enable Settings -> FV Player -> Integrations/Compatibility -> “Enable HLS.js” enabled. It’s on by default and it seems it would be better to remove it as we never head from anybody who would like to disable it.

If that won’t help, then please test with some default WordPress theme, such as TwentyTwenty and see if the issue is still there.

Thanks,
Martin

Viewing 1 replies (of 1 total)