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Hi!
I noticed that users with an IPhone cannot see the videos.
I could not find any setting to adjust for this.Any idea if that can be solved and how?
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Hello Dan,
I had no issues with https://commonsensetv.nl/het-ware-gezicht-van-jesse-klaver/ on iPhone, using iOS 14.2.
Your website seems to use simple MP4 files, so there is low chance anything could be failing in FV Player. Please check the videos with the ur video checker tool in FV Player: https://foliovision.com/player/basic-setup/how-to-use-video-checker
Thanks,
Martin
Thanks for the answer.
Yes, I just use .mp4
I believe what you say, but anyway some people are complaining. I will ask them for a screenshot. Maybe it has to do with something else.
We´ve been under Ddos attack a lot as well. To prevent that I enable CloudFlare Under Attack mode for a while.
Is it possible that causes problems?
Hello Dan,
if you host your videos on the same server as your website and use Cloudflare, then you might run into some issues as the Cloudflare CDN is not intended for video distribution.
We had some reports of users having playback issues with MP4 file format too, unfortunately the issue did occur even without FV Player: https://foliovision.com/support/player-pay-view/bug-reports/unable-to-play-videos-on-iphone-11
Thanks,
Martin
