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Hi,
I have the Pro version of FV Player installed to my WordPress site, but I am not sure if I am adding VTT chapters in the correct way. The documentation says to go to Settings -> FV Player Pro -> Pro Features -> Chapters and enable it. However I don’t see VTT chapters listed anywhere in that section of the player settings. What I do see is under Post Interface Options, where I have Supports VTT chapters ticked.
In the player editor, however, I see Chapters listed under the Subtitles tab. Adding a link to the VTT file there indeed works, and I am seeing the chapters markings underneath my videos. They work, so this looks correct. Am I actually doing things the right way, however? Are the support docs out of date?
I do have one error message occurring, however, which is an ‘admin: video issues’ warning. It tells me that the video is not found (404)… but it’s there, and it plays fine. What could be causing that, then?
Thanks,
Chris
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Hello Christopher,
thank you for reporting these documentation issues, we will get them fixed.
If the video plays fine, but it gives you a 404 error in the FV Player Video Checker, then perhaps it’s getting blocked by your server. Are you hosting the video on your own webserver hosting account, or is it on some CDN?
Thanks,
MartinThanks Martin. Well I’m running it at the moment, since I’m still developing, on localhost. I use AMPPS. I have the videos under the WordPress uploads folder, although for production they will go somewhere else on the same machine (actually I’ll be using Docker for deployment).
Chris
Just to add that I was initially using the FV Player Database to add players and reference them, so I thought that might be the issue. But the error message occurs even if I simply add the basic shortcode, referencing the src. As before the actual videos loads and plays fine, though.
Chris
Hello Christopher,
if your video is hosted on your own computer in a localhost environment, then our video checker can’t reach it. We show that as a separate error, so I guess you are using some custom domain. Does it end with .local or something else that would allow us to detect it?
Thanks,
MartinThank you Martin. Actually I’m just using 127.0.0.1. I did try localhost instead and indeed got the error message I think you were referring to about the video not being checkable. But the particular error I’m seeing is a 404.
If this is just an issue arising from local development then I’m not very concerned. The videos will ultimately be hosted on a public site. But it would be useful to know exactly what is causing this.
As I say I am running this in AMPPS at the moment. But I will be building a test Docker container for the site shortly, which I can run on a .local domain. I can test if this issue still arises then.
Hi Christopher,
Thanks for all the information! If the videos play fine, I’m sure it will work fine as well when the site will be hosted live.
We had several customers writing us about similar issues with local hosting during last weeks so we’re definitely going to check it in the close future. We’ll keep you posted about it.
It would be amazing if you could send us the information about the .local domain. That could help us a lot.
Thanks for being part of the Foliovision,
Juraj
