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Uncaught TypeError: a.getDuration is not a function

[Solved]

Foliovision › Forums › FV Player › Bug Reports › Uncaught TypeError: a.getDuration is not a function

  • Davisionsrl 2 weeks, 1 day ago

    In wordpress I have the FV Player 8 plugin it gives me a strange error. The control menu doesn’t appear and if I stop the movie by clicking on it, it doesn’t restart it.

    In the browser console I find this error: js?id=G-5DE0ZWBCQ5:923 Uncaught TypeError: a.getDuration is not a function

    I disabled all the plugins and it doesn’t work.
    I found out that I need to remove the Google Analytics tracking code. Only in this way does it work.

    On another site, practically identical (just change the language) does not cause any problems.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Martin 2 weeks ago

    Hello Davisionsrl,

    You can try this suggestion posted by Bruce in an other thread:

    I’ve fixed this problem for the client by disabling all video event tracking via GTM:

    1 – Go to GTM
    2 – Click ‘Google Tags’ tab at the top (next to ‘Accounts’ tab)
    3 – Click the relevant GTM Tag
    4 – Under Settings click ‘Manage automatic event detection’
    5 – Unselect ‘Video engagement’
    6 – Click Save.

    The FV Player tracking will work, both using the built-in stats and Google Analytics.

    We are still working on avoiding this issue properly.

    Thanks,
    Martin

    Martin 1 week ago

    Hello Davisionsrl,

    FV Player 8.1.4 released today avoids this issue.

    Thanks,
    Martin

Viewing 2 replies - 1 through 2 (of 2 total)
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