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Hello, I just started using the plugin and decided to purchase the pro version. The free version was fine but the pro version caused a critical error on my website. I’m not sure how to fix or troubleshoot. Can you advise?
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I found a workaround in the platform itself. No need to add the pro version. I just needed to add the license key in the settings and this did the trick. Thank you. Your plugin works great for my needs. I really appreciate it.
Hello Mallory,
I’m sorry that you have such bad experience with FV Player Pro.
Could you please let us know any details of the error? If you are not sure where to look it up in your web hosting control panel, your technical support will be able to help.
We run these checks automatically, but I tried to install FV Player Pro (both the new version 8 and old version 7) on a website without having FV Player running and the website would not crash.
I also tried to run FV Player Pro 8 with the old FV Player 7, but I would just get the warning that I should upgrade FV Player to version 8.
Thanks,
Martin
