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Lots of our big clients woke up to a nasty surprise on Friday 21 September: Zero subscribers in Feedburner.

I’ve never been that great a fan of Feedburner. It’s a largely unnecessary external service. But it’s free and clients often come to us with Feedburner already implemented. Who are Foliovision to argue with them about a free service which usually works.

Why don’t I like external services and especially free services?

• there’s usually no customer support (Feedburner check)
• there are no service guarantees (Feedburner check)
• there are no promises for future service (Feedburner check)
• there is no one to appeal to: managers hide (Feedburner check)
• usually you are on a URL you don’t control (Feedburner check)

I learned the hard way with four services:

Keep reading Zero Feedburner Subscribers: Dangers of Free Services