Insisting on changing web standards instead of supporting customers is the best example of Millennial Moronity I've seen in my career in IT.
This essay originally started on Quora. I was so dismayed by the other answers, recommending startups spend many hundreds if not thousands of dollars every month on over-hyped sales CRM. Sales are not made by software but by people. Yes you need good tools but there are some very affordable ones out there. Here's an overview of CRM software Foliovision have tried first hand.
If you are a startup, especially a bootstrapped one, you should care about the amount of money you spend. A lot of the contenders in this space want $50/month/user or more (Salesforce I'm looking in your greedy direction right now).is another one in that category ($59/month). While talking about greed, even Salesforce doesn't hold a candle to the credit card hammerers over at InfusionSoft (do not even think about it).*
Our favorite help desk providers Freshdesk (albeit we only use Freshdesk for transparent email support, as we have our own bbPress based forums and never want a corporate feel to our communications or our support) have just added phone support to their helpdesk. Here's our experience setting up Foliovision with Freshfone.
What's really cool:
- you can pick a number of your choice in many countries, including both our favorites, Canada and Slovakia.
- numbers are just $1/month and set up instantly. We snagged a great one +1 437 800 2180 with no extra fee for a memorisable number.