thank you for creating an update that will fix this problem :)

and thank you for the tip on the cache plugin and altering the admin video checker. i will try both of those things.

i appreciate your customer service!
– wendy

I just received this debugging log from my webhost recorded from our server app pool crashing. Does this help you at all?

---

Log Name: System
Source: Microsoft-Windows-WAS
Date: 10/19/2013 10:31:52 PM
Event ID: 5013
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: csweb09.cloudsites.local
Description:
A process serving application pool ‘example.com’ exceeded time limits during shut down. The process id was ‘137448’.
Event Xml:
<Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”&gt;
<System>
<Provider Name=”Microsoft-Windows-WAS” Guid=”{524B5D04-133C-4A62-8362-64E8EDB9CE40}” EventSourceName=”WAS” />
<EventID Qualifiers=”32768″>5013</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime=”2013-10-20T04:31:52.000000000Z” />
<EventRecordID>151986</EventRecordID>
<Correlation />
<Execution ProcessID=”0″ ThreadID=”0″ />
<Channel>System</Channel>
<Computer>csweb09.cloudsites.local</Computer>
<Security />
</System>
<EventData>
<Data Name=”AppPoolID”>example.com</Data>
<Data Name=”ProcessID”>137448</Data>
<Binary>
</Binary>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-WAS
Date: 10/19/2013 10:31:52 PM
Event ID: 5138
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: csweb09.cloudsites.local
Description:
A worker process ‘137448’ serving application pool ‘example.com’ failed to stop a listener channel for protocol ‘http’ in the allotted time. The data field contains the error number.
Event Xml:
<Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”&gt;
<System>
<Provider Name=”Microsoft-Windows-WAS” Guid=”{524B5D04-133C-4A62-8362-64E8EDB9CE40}” EventSourceName=”WAS” />
<EventID Qualifiers=”32768″>5138</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime=”2013-10-20T04:31:52.000000000Z” />
<EventRecordID>151985</EventRecordID>
<Correlation />
<Execution ProcessID=”0″ ThreadID=”0″ />
<Channel>System</Channel>
<Computer>csweb09.cloudsites.local</Computer>
<Security />
</System>
<EventData>
<Data Name=”AppPoolID”>example.com</Data>
<Data Name=”ProcessID”>137448</Data>
<Data Name=”param3″>0</Data>
<Data Name=”ProtocolID”>http</Data>
<Binary>B4050780</Binary>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-WAS
Date: 10/19/2013 10:30:22 PM
Event ID: 5117
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: csweb09.cloudsites.local
Description:
A worker process serving application pool ‘example.com’ has requested a recycle because it reached its private bytes memory limit.
Event Xml:
<Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”&gt;
<System>
<Provider Name=”Microsoft-Windows-WAS” Guid=”{524B5D04-133C-4A62-8362-64E8EDB9CE40}” EventSourceName=”WAS” />
<EventID Qualifiers=”16384″>5117</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime=”2013-10-20T04:30:22.000000000Z” />
<EventRecordID>151984</EventRecordID>
<Correlation />
<Execution ProcessID=”0″ ThreadID=”0″ />
<Channel>System</Channel>
<Computer>csweb09.cloudsites.local</Computer>
<Security />
</System>
<EventData>
<Data Name=”AppPoolID”>example.com</Data>
<Binary>
</Binary>
</EventData>
</Event>