Dear Martin,
thanks for the fast update. We will check and keep you updated
Ulf

So here is the list for this video which subtiles should be available = 30 Subtiles. so you see you missing 6 ;(

UT Trailer TRILOGY ENG INT.vtt
UT TRAILER TRILOGIE SPAN.vtt
UT TRILOGY Arabisch.vtt
UT TOH Bulgarisch.vtt
UT TOH Chinesisch.vtt
UT TOH Daenisch.vtt
UT TOH Estnisch.vtt
UT TOH Finnsich.vtt
UT TOH Französisch.vtt
UT TOH Griechisch.vtt
UT TOH Indonesisch.vtt
UT TOH Italienisch.vtt
UT TOH Japanisch.vtt
UT TOH Koreanisch.vtt
UT TOH Lettisch.vtt
UT TOH Litauisch.vtt
UT TOH Niederländisch.vtt
UT TOH Norwegisch.vtt
UT TOH Polnisch.vtt
UT TOH Portugiesisch BR.vtt
UT TOH Portugiesisch.vtt
UT TOH Rumänisch.vtt
UT TOH Russisch.vtt
UT TOH Schwedisch.vtt
UT TOH Slowakisch.vtt
UT TOH Slowenisch.vtt
UT TOH Tschechisch.vtt
UT TOH Türkisch.vtt
UT TOH Ukrainisch.vtt
UT TOH Ungarisch.vtt

If you want to test yourself Please tell me your testdomain and I am happy to add domain in vimeo sttings for this video: https://vimeo.com/926267748

Unforthunatly for us the social sharing issues remain as descripted even we followed you instructions twice now ;(

Dear Martin,
we are planing to go live on Friday morning – any update on this request?
Best
Ulf

Allow me to be more specific. The FV Player PPV plugin allows us to add additional text to the email. Which can be added from Settings->FV Player PPV->Emails,

Here I have added the additional text, and I have also checked the files to see if the plugin provides a filter where I can get the current language and change the text to another language. Please let me know if the plugin provides this. Or a way with which I can achieve this.

Dear Martin,
let me be more specific.
For each language version of the film we create
a. FV Player to handle the videos
b. A woocommerce Product
c. English/German product woocommerce pages are connected via woocommerce translate
Hope that helps.
Best
Ulf

Hi Martin,

I am using Polylang for Woocommerce.

Thanks.

Dear Martin,
we tested both:

admin users
new registered users (subsribers)

Both show same issue. Rental period not expiring.

Here also again a note from my developer:

I haven’t added the excessive custom code to the website. I have used the default flow of the plugin and just changed the design as you have provided. And I have only made the required changes. That needs to be done as per your provided design. I am not sure why some of the plugin’s functionality isn’t working. 

And this is not because of my custom coding, as I have already checked the default flow after removing code. But the same issues were occurring. 

We do not use caching plugin. But we use wp super minify to optomize.
I can provide full list of plugins we use.
We do not use cloudfare.

Is it correct to have installed all three FV plugins?:
FV Player
FV Player Pro
FV Player PayPerView WooCommerce
Thanks
Ulf

Dear Martin,
here the answer from my developer:

The issue was:
While we are renting a product, it will be rented for a certain amount of time. But after that time, the user was still able to access the video/product.

To resolve this, when the user makes the payment, the order is successfully created. I get the order time and add the rented time to it. Which gives me the time on which the order is supposed to expire.

Then I used WordPress scheduling to change the status of the order to expire (which is a custom status). And now the user is not able to access the video after the rental time has expired.

Please let me know if there is anything that is confusing.

I am unsure if this was the correct way to do it?
I am not a developer, just the customer ;(
Best
Ulf

Dear Martin,
we managaged to make it work. You can close this request.
Thanks
Ulf

Dear Martin,
thnakls. we manage now to hide the preview player.
Thx.
Ulf

Dear Martin,
looks like my developer found the issue. Before we close this issue please wait until my final feedback but for now no task for you.
I keep you updated.
Ulf

Dear Martin,
here is the export of the video:

{"ab":"","ad":"",...,"meta":[{"meta_key":"last_video_meta_check","meta_value":"1709798632"},{"meta_key":"duration","meta_value":"5321"}]}]}

Is there an option to hide player on püreview videos only?

It would only have value for us if subtitles are available right away in Player. I would prefer not to show this player with preview image before user start video – player should only be visible when video has started. Is that possible?

Best
Ulf

Thanks I will check with my developer.

Dear Martin,
hier the video link to the first reportet video with long list of same autogenerated suvtitles:
https://vimeo.com/798179356
and our API token: …
Thanks for your great support so far.
Best
Ulf

Dear Support Team,
we added subtitles to another trailer in vimeo which show perfectkly fine in FV Player in our website. But still there is a first subtitle available not added by us?
Can you advise which setting is displaying this autogenrated subtitle?
See screenshot attached.
Best Ulf

Dear Martin,

The thing is we have used custom code as per our requirement. We have just used the iframe to show the video. Can you please let me know how we can use the default video player provided by the fv player? Is there some function that the FV player provides?