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Stuart Osborne

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Viewing 20 replies - 1 through 20 (of 20 total)
  • 3 years ago in reply to: Changing from PPV to Download for existing products
    Stuart Osborne

    Hi Martin

    That works brilliantly thank you so much for your help

    Many thanks

    Best regards

    Stuart

    3 years ago in reply to: Changing from PPV to Download for existing products
    Stuart Osborne

    Hi Martin

    Thanks for the response,

    Yes I can change the PPV to a download without any additional plugins, all I did was remove the FV
    Player item then in EDD take the price to zero, in the EDD download files section I added the URL
    to the file I want them to download and this works okay. And makes the download link appear in
    their account correctly, The only problem is that it leaves the PPV watch button which obviously
    doesn’t do anything now. What I want to do is change this button to a download link to the
    downloadable file.

    Just so you know exactly this is what we are trying to achieve.

    For existing customer who have previously purchased a PPV stream from several years ago , we want
    them to now download the file for their future use rather than streaming it. The reason for this is
    to save us the cost of hosting and streaming the file going forward, our products only have a small
    revenue window once this has expired and we know we will not get any new sales it makes sense to
    stop the ongoing costs. But I need to make it so that the customer can download it from their
    account page so I need to keep the link to the sales order etc.

    Originally I was think that I would be able to change the PPV watch button that you had in the EDD
    Download Instructions Box
    ” and change it to something like
    ”
    But when I changed it and tried to save it the originally link would reappear, you said that it was
    because you had hijacked the box for your link, you have now removed the hijack and relocated the
    Watch button so I can’t access it to change it directly now if I put code in the box to make a
    download button etc I end up with 2 buttons in the account Watch & Download so that’s why I was
    asking if code was found in the Download instructions box, it could override the watch button or
    you might be able to come up with some better way to achieve our goal namely to remove the PPV
    while retaining the account information and allowing a file download from the customers accounts
    only.

    I hope this all makes sense, if not please feel free to ask any questions, I think we are fairly
    close to being able to do this I don’t mind if it means us having to do things a bit manually as
    long as we know how.

    I look forward to hearing from you

    Best regards

    Stuart

    3 years ago in reply to: Changing from PPV to Download for existing products
    Stuart Osborne

    Sorry Download is
    < a href=” class=’button fv-player-ppv-watch’>Download“

    3 years ago in reply to: Changing from PPV to Download for existing products
    Stuart Osborne

    Hi Martin
    Okay i understand that this is outside the scope of plugin, but would/could it maybe check the EDD download instructions box where you had the watch button previously and if it sees something like
    “Download
    or code to blank this out it could use this instead of the default Watch Button
    Many thanks

    Regards
    Stuart

    3 years ago in reply to: Changing from PPV to Download for existing products
    Stuart Osborne

    Hi Martin
    I still have a small problem with this,
    Existing customers in the customer account screen who originally purchased this show and we are now converting to a free download are still showing a watch button (See screenshot) when i have taken out the watch button code from the EDD download instructions box.
    If i add anything to the dowloads box i end up with 2 buttons
    All i need them to see is just the edd file name that i have called “Click here to download this show to your device” the download works but still having the Watch button is confusing.
    Am i doing something wrong ?
    thanks
    Stuart

    ppv-existing-purchase-watch-button
    PPV-Existing-Purchase-Watch-Button
    3 years ago in reply to: Changing from PPV to Download for existing products
    Stuart Osborne

    Hi martin
    Thanks for providing an explanation its nice to know why things are required, and I appreciate you adding the extra code so that we can achieve our goal. thank you as always for the excellent support.
    Regards
    Stuart

    5 years ago in reply to: Problem playing Bunny Stream in FV Player
    Stuart Osborne

    Update: I now have it working, I am not sure why, I removed the PPV and it then ran, i re added the PPV and it still runs, this might not have anything to do with it but further testing will tell.
    One other questions FVPlayer doesn’t appear to show what resolution is currently in use, can this be set somewhere in the background ?

    6 years ago in reply to: WEBM encoded file html5:Video not properly encoded error
    Stuart Osborne

    Hi Martin,

    I thought that using your player would bypass any problems with the browser,
    I can stream the same file using VLC media player and it works perfectly. I obviously don’t fully understand the correlation between browsers, players, websites etc so it does get confusing as to why i can strean one way and not another.

    6 years ago in reply to: WEBM encoded file html5:Video not properly encoded error
    Stuart Osborne

    Hi Martin

    Thanks for the feedback, Yes it might be a bug in chrome but i have Googled it and cannot find anyone else reporting the same problem, I have also tried it using edge.
    The reason for testing webm is 2 fold one we can make the file size smaller than mp4 with the same quality but more importantly we need to put the same video on Protected USB sticks webm decrypts the webm fine and plays no problem but the same as mp4 stutters badly, so we were trying to see if we can use webm across the board rather than have loads of different versions for different things, i tried webm as i thought folio player supported it

    6 years ago in reply to: WEBM encoded file html5:Video not properly encoded error
    Stuart Osborne

    Yes thats correct,

    Here is a link to a test page with video embedded

    https://www.movingmemoriesproductions.co.uk/stuart/

    7 years ago in reply to: PPV Generated Email Text
    Stuart Osborne

    Hi Martin

    Yes all is fine we have the template now.
    Many thanks for your support
    Regards

    Stuart

    7 years ago in reply to: PPV Generated Email Text
    Stuart Osborne

    Hi, I havent had a response from 2 weeks ago, can you update me as to when the template will be editable please

    7 years ago in reply to: PPV Generated Email Text
    Stuart Osborne

    Have you any news on when the editable email template will be available it really is naff and needs changing

    7 years ago in reply to: Chromecast Problem
    Stuart Osborne

    Hi Martin
    I havew had chance to test it out now, i can’t chromecast any of the videos on your page using chrome browser of course I can cast using airplay and dnla on our page i can stioll chromecast whatever is the last video on the page, all vimeo or youtube videos chromecast no problem,
    so i am struggling to work out what is the problem

    7 years ago in reply to: Problems playing videos in Edge
    Stuart Osborne

    Hi Martin
    Yes we have Web Optimised checked,
    bit rate is average 3000
    2 pass, turbo first pass
    I have cut files with baseline 3.0
    as well as main 4.2 prooblem is the same,
    I can send you screen shots if you need me to

    Regards

    Stuart

    7 years ago in reply to: Problems playing videos in Edge
    Stuart Osborne

    Video Checker file has been submitted as requested

    7 years ago in reply to: Problems playing videos in Edge
    Stuart Osborne

    Hi

    I just wanted to get back to you as the MOOV Atom problem still seems to exist on longer duration files i encoded a 5 min X264/MP4 portion of a file and the player sees the moov atom fine i then encoded a 1 hour section of the same file using exactly the same settings but on this file flplayer sayes Moov Atom not found at the beginning of file, i have run the same encoding test using handbrake and AVS video Converter with the same results in both chrome and edge browser. small files it sees the moov atom okay large files it doesn’t, ultimatly i need to encode files of upto 2 hrs 30 mins so this is a problem, we are looking at hls but are not at a point were we can use it yet so i would like to get thus problem with Moov Atom sorted.

    7 years ago in reply to: Problems playing videos in Edge
    Stuart Osborne

    Hi Martin
    I have been running some tests to see if we can get mpeg dash streams to work, I have got as far as managing to create all of the relevent files on bunnyCDN but once i have done this i dont seem to be able to play using the path to my master.mpd file, can you throw any light on why this might be
    Regards
    Stuart

    7 years ago in reply to: Problems playing videos in Edge
    Stuart Osborne

    Hi Can you use HLS without having to use Amazon S3, we are using Bunny as or CDN

    7 years ago in reply to: Problems playing videos in Edge
    Stuart Osborne

    Hi Just a quick updating I am still running tests, I am beginning to think it might be to do with the video duration, when i encode a large file in handbrake using exactly the same settings, upload it then play test it in the player it comes up with a warning saying theMoov Atom not found at front of file but it has no problem with shorter videos Might this be a possibility or am i looking in the wrong direction

Viewing 20 replies - 1 through 20 (of 20 total)

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