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Hello Martin,
I confirm the video plays perfectly from the original url on safari but I get error ‘HTML5 video file not found’ when the same video uses your plugin.
I think I found the problem: I use a Safari ad-blocker extension called ‘FireFox Focus’. I just turned it off and the videos works fine (using FV Player). This is the plugin: https://support.mozilla.org/en-US/kb/firefox-focus-ios
Theoretically, I should only block ads but it seems it also affects your plugin. If I use the original URL the video plays fine. Hope it helps.
Thank you,
Paul KHello Martin,
Thanks a lot for your response, I appreciate it.
I made a short video (redacted) to show you that: 1) videos won’t work on safari for iPhone with iOS 17, but all videos works fine with Chrome for iPhone. I tested in several devices including my girlfriend’s one.
All videos works fine on safari for iMac. The problem seems to be only with safari mobile, I always get: ‘HTML5 video file not found’ and it won’t allow me to exit from the player, I need to close the window and enter the website again.
Not sure exactly when this started but everything was working fine about 2 months ago.
Please let me know if you want me to provide more info, data, details or examples.
Pls check the video below, it a screen recording. First with Safari, then with Chrome. It’s an iPhone 13 Pro with iOS 17.
Thanks and take care,
Paul K
