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Please disregard the comment about your Video Tester. I must have a real cache issue on two of my devices. They now both read the “.mob.mp4” files when I review the Video Tester results.
Thanks again for all your help!
Thanks Eduard!
I’m not sure if it is the player, or the tester, but all of my test devices seem to show the full-sized “SRC” version of the video when I check out the Video Tester. None have shown the “MOBILE” version (which include “.mob.mp4” in the filename, so I can tell.
Otherwise, I think I found the key settings … in case you would like to add them to your Guide page.
I got away from using the Profile, and began using the HandBrakeCLI from terminal, so I could be more specific with my testing.
These seem to be the key elements for playback on all of my test devices:
- iPod 5G Support checked (–ipod-atom)
- Web optimized checked (–optimized)
- Frame rate (FPS): 25 & Peak Frame Rate selected (-pfr 25)
- Profile: Baseline 3.0 (-e x264 –encoder-level “3.0” –encoder-profile baseline) for mobile, Baseline 3.1 (-e x264 –encoder-level “3.1” –encoder-profile baseline) for full-sized
- Two pass encoding (–two-pass)…**Improves quality
- Turbo first pass (–turbo)…**Improves quality
- Picture>>Deinterlace = “Decomb” (-d)
- Picture>>Deinterlace … Preset = “Default” (-5)
- Picture>>Anamorphic=”Loose” (–loose-anamorphic)
Also, if you’d like a copy, I have written a shell script to process an entire folder structure. It converts all .M4V files to a full-sized (same size as input file) and a mobile-sized (480 width, height proportional) .MP4. If you’d like a copy, I can PM it to you directly.
Your sample video works on all of my test devices, including Firefox 54 on Andy OS emulator.
There is clearly some difference in the way your video is encoded, as your sample video plays in Firefox on Andy OS, using my webhost, and my outdated WordPress theme. I even applied subtitles and a splash image. Then, I added your test video back as a “mobile” video, so the shortcode includes both mobile=”…” and src=”…”, just to ensure an even comparison.
Works on Andy OS Firefox 54
http://mydoctor.kpnvly.org/cancer-care/home/handbrake-test/Does NOT work on Andy OS Firefox 54
http://mydoctor.kpnvly.org/cancer-care/home/breast-and-ovarian-cancer/Please share the settings you used, and HandBrake version, so that I might setup and test a preset for future videos.
I have changed the file extension and uploaded my JSON formatted HandBrake Preset export file for your review.
Thank you for all your help!
This afternoon I downloaded a different emulator and re-compiled all of our Cancer videos using the Handbrake settings in the screen capture above, but reducing their width to 480px. Using a new emulator (Andy OS) to test, I got the videos to play on Chrome and the default Android browser. They still won’t play on either emulator’s Firefox.
Having made it this far, I found a co-worker with a Samsung and asked him to validate our videos’ playback. The results match my Andy OS emulator.
Below are links to the browser and OS info for the emulators I used, in case it helps you troubleshoot further:
Firefox 54 – Andy OS (Jelly Bean)
https://whatismybrowser.com/w/QGYY4SQ
Chrome 59 – Andy OS (Jelly Bean)
https://whatismybrowser.com/w/68SJPXN
Android Browser 4 – Andy OS (Jelly Bean)
https://whatismybrowser.com/w/L47L9WSFirefox 54 – Bluestacks (Kitkat)
https://www.whatismybrowser.com/w/FYZZ3HA
Chrome 30 (built-in/default) – Bluestacks (Kitkat)
https://www.whatismybrowser.com/w/M9WMTFR
Chrome 59 – Bluestacks (Kitkat)
https://www.whatismybrowser.com/w/SQCKMCD
Also, thought I’d mention that the Android device I have most frequent access to (not being an Android owner, and needing to borrow physical devices from co-workers) is the Blue Stacks emulator, available at http://www.bluestacks.com. Once installed, I loaded Firefox to supplement their built-in Chrome browser. The Chrome app, available from the Play store, behaves badly in this emulator, so I have to test that on co-workers’ phones and tablets.
Here are links to more complete information regarding the state of my test browsers on the test Android device:
https://whatismybrowser.com/w/FYZZ3HA
https://whatismybrowser.com/w/M9WMTFR
https://whatismybrowser.com/w/SQCKMCD
Unfortunately, your link is a circular reference directly back to this thread. So, I am unable to test anything.
However, I would like to point out that I have never had any problem with any of the platforms you mentioned. As noted in the title of this thread, my problem is solely with Android device playback.
When I first created and posted these videos, they played for Android, iOS and all Desktop browsers that I have access to test. As of last month, one of our patients complained that she could not review our instructional video series on her tablet. Further investigation showed she was using a Galaxy Tab (version unknown). I set about testing various Android devices and found that none would play our videos.
Since that time, I have had to post a warning to patients with Android devices that they would need a desktop or iOS device to view our Cancer Care video series.
Unfortunately, because our state is rather draconian with regards to “Fairness” requirements, we may soon find ourselves in the position to remove any video training that is not available to every platform equally. So, I am hoping for a rapid resolution.
Attached are screen captures of our page, and the two primary user agents used for testing. Hope this helps!
I had previously read your Encoding Guide, and clicked on your screen capture to better see what options you had set. So I had the Web Optimized box checked. I had not previously figured out how to “Deinterlace” as recommended. So, I tried that this morning.
Unfortunately, none of these changes seems to make the video playable for Android.
I am attaching a screen capture of my current Handbrake preset, for your review and comment.
Thanks!
I have updated both FV Player (now Version 6.2.6) and FV Player Pro (now Version 0.8.25). Then, I re-encoded the video file to MP4 several times. I am using Hand Brake with pre-sets for iPad, Android, and Android tablet. Both Android profiles claim to support version Android 2.3 and later.
Unfortunately, none of the encoding formats worked for me. I still get the error “html5: Video not properly encoded”. Meanwhile, everything plays fine on my iPhone and iPad, using Safari or Chrome.
Here is the page I’m using for testing.
http://mydoctor.kpnvly.org/cancer-care/home/breast-and-ovarian-cancerAttached are several screen captures of the plugin versions, and the results my Android emulator is producing.
Thank you for the quick follow-up. I’ll try updating both plugins, then look into offering a better mobile format.
What would you recommend for my primary video format (desktop high-def) vs mobile format? M4V with MP4 for mobile?
I am a bit embarrassed that I missed the “999”. I changed it to “100” for every instance, and everything looks fine now.
Guess I’ll have to get better at hunting down issues with parent themes.
I’d also like to figure out why Chrome was the only browser to display this problem. Perhaps all the other browsers have a max z-index that is well below 999.
In any case … thank you for pointing out the z-index that I had missed. This issue is resolved!
Thank you!
I installed the zip file on the upgrade subdomain, just so I can get the testing out of the way. Everything works fine now.
I will use tomorrow’s update on my live domain, now that I know it is fixed.
Not sure what happened. Maybe the webhost was having issues for a few.
Just in case, I tested this url, then copy/pasted it to this reply:
http://upgrade.mydoctor.kpnvly.org/cancer-care/home/breast-and-ovarian-cancer/
Further investigation appears to reveal a conflict between Responsive Tabs and FV Player. The video shows fine on pages with no tabs:
https://revealit.me/d5a19f0edfBut on pages with tabs (especially after clicking any tab) all of my menus show through the video:
https://revealit.me/bdbc906d8eAny help would be much appreciated!
Thank you very much! I have applied the updated FV Player Pro and now our videos show with Subtitles on IOS devices.
Please let me know how to get and apply your fix.
Yes, the page your iPhone Subtitles Test page displays with subtitles on my test iOS devices. Thank you! We would be perfectly satisfied to put a disclaimer for older devices. If we can get the fix for iOS7 and newer, our legal requirements are met.
Please let me know how to get and apply your fix. Thanks again!
