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I tested your homepage video and is playing fine on iPad, switching to the Apple Video app and back to Safari now starts playing normally without getting stuck on the 3 dots as before.
I just updated FV wordpress plugin and native full screen on my iPad is working great.
Thank you very much for listening and acting so fast!
Thats great you have decided to use native iPad full screen and can implement so quickly.
Yes the white button drop shadow means it doesnt vanish completely, just the colour/position combined with the small size can gets a little lost or fiddly to use at times. I could live with it there, is just a preference to locate to the navigation bar.
Many thanks for pointing out that HD can be set to play first, that seems perfect, combined with the facility to define the label text is very powerful.
FYI I tried playing the videos on your site again on iPad iOS 8.1.2 today and 3 dots flash and buffers continuous without the video starting playback. If you have updated your site plugin, something seems to be causing a new problem since yesterday, after a cold boot/restart of the iPad, this previously resolved the problem but not today – the video’s on your site still stick at the 3 dots flashing stage. The FV video on my site plays fine, so the old plugin is performing as before.
I cannot begin to imagine the time it must take for you guys to test across all the combination of devices and browser/OS versions and the frustration when things break…
Thanks for your reply.
1) iPad fullscreen – Vimeo & JW player engages proper Apple full screen on my configuration. However, maybe you mean Youtube (inside safari), this does the same as FV player and doesnt engage Apple’s full screen. Although Youtube app works better.
2) Good if you can fix the WP bar but not a big issue. Moving the full screen button down to the navigation bar would be a personal wish list request. Maybe you have reasons to have top right and keep as is, a skinning option if feasible in the future would please all, or skin options that are similar to Vimeo or Youtube :-)
The FV navigation bar and full screen button is quite delicate and small on iPad. A slight increase in size/height if possible would improve, however if you manage to engage proper Apple full screen as per 1) above, Apple’s navigation controls are bigger and would part solve the issues, when in full screen anyway. A lot of my clients (brides) tend to use iPads at home.
3) I was wondering if FV plugin settings could have a setting added to let the website owner default to play HD first instead of SD, both for desktop and iPad viewing. (JW let you do this but only with their Flash player, I am moving away from Flash to HTML 5 which seems to play smoother nowadays). Your demo page, was what I tested, the SD button is highlighted when loaded. If I was to buy a commercial FV licence, my intention would be to self host and specify SD and HD files, and ideally serve HD by default. Only serving SD if the viewer manually selects or if auto-switching was possible if a slow connection – I dont know if this is feasible with self hosted 2 x mp4 files. Or I could consider only serving 1 file – the HD file, if buffer time till first play is not too long on average connection speeds.
On iPad: Vimeo and JW dont show the usual HD button like they do on desktop browsers. JW 5 is serving the SD file. Vimeo quality looks like SD, but my Vimeo account is currently basic and doesnt allow HD embedding. If Vimeo Plus and Pro uses HLS stream and automatic quality streaming, that is great.
The main issue preventing me proceeding fully at the moment with FV and purchasing a commercial licence is the playback issue reported here:
Vimeo seems to perform overall the best and fast buffer/start play time, low annual cost and if HLS streaming is automatic, maybe I should go back to Vimeo Plus which I used years ago, before the copyright music scares started. Licensed music is all sorted now, but I would still like a good HTML 5 self hosted solution if you are confident the main issues can be fixed? No worries if some are not feasible or likely any time soon, but would appreciate your honest heads up if possible.
OK, some more info for replicating the issue.
1) Load page: ‘http://my-site.com/home-page-test-2015/’ in safari on ipad. Video plays fine.
2) Refresh page to stop video playing
3) Push home button on the iPad to go to the apps screen
4) Open the Apple Videos app and start a video playing.
5) Return to Safari and play the video on the same page: ‘http://my-site.com/home-page-test-2015/’ video doesnt play, stays on the 3 dots flashing
Closing the safari browser tab and opening a new tab to navigate again to ‘http://my-site.com/home-page-test-2015/’ works, the video starts playing. Also, closing Safari and then opening Safari again clears the problem too.
The behaviour is the same in Chrome on the iPad.
A JW and Vimeo player on the same page works fine.
I was looking to implement a new HTML 5 player due to jerky playback with my existing Flash JW player and I was at the checkout stage with FV yesterday, the poor exchange rate and VAT made me think twice and test more to identify issues before puling the trigger. Your support and regular updates is impressive but very sorry to say this guys, Vimeo Plus looks more attractive in terms of performance and annual cost.
I have been evaluating again and am coming across playback problems on iPad again, persistent 3 dots flashing and the video never starts playing. Same result with demo videos on your site as with my site. Other non FV players are working fine. The problem resolved only by powering down and hard resetting iPad. On reboot, playback started very quick.
Very impressive level of support and responsiveness. Many thanks for following up and getting back to me again. The documentation on your site is also very user friendly and thorough. I’ll keep a look out for future updates.
Keep up the great work!
Many thanks for all the detailed info. I can confirm all you advise is correct and has fixed on my system:
1) “Prefer Flash player by default” YES THIS FIXES AND IS MY PREFERRED SOLUTION
2) Disable the GPU acceleration of video in Chrome – YES THIS FIXES
I also found an Nvidia graphics card setting that resolves the problem with HTML5 video. The video colour settings require changing to the following shown in the screenshot, manually selecting “Nvidia” settings specifically a Full Dynamic range 0-255, instead of using the “video player settings”
Its a shame the default Nvidia Control Panel settings have to be changed for HTML5 video colour space to be correct. Maybe something else on my system is affecting this if all your PC systems are fine on default browser and graphics card settings. BTW I have the latest Nvidia driver 344.75 which I updated last week when troubleshooting.
Yes I have the latest Quicktime version installed. Slightly erratic behaviour: After forcing the FV default settings to use flash, Safari on PC reported couldn’t find the flash video file, after a page refresh it played fine. Still getting black instead of video, when flash is not forced in the FV settings. Anyway am not too bothered about Safari on PC, very few people would use.
Thanks for the quick reply.
This is a weird one. I see your screenshot is fine.
The problem is throughout, not any specific scene. See my screenshot of the same frame: http://ms-films.co.uk/download/fvplayer.jpg
On my system, Chrome has less saturation and higher black level. Internet Explorer is the same plus a colour shift towards more magenta.
Safari 5.1.7. On the PC outputs no video, the audio plays but the video is black.
Should be using Flash, if I right click the JW player, I can see its definitely flash. Right clicking FV player doesnt bring up flash menu, not sure, but assume is defaulting to use flash.
Thanks Alec, did you manage to verify the same and have any thoughts on finding a solution?
Very pleased to have made good progress!
On a separate note: I looked at your “quality switching” demo on your site on my ipad and iphone to see if switching works on iOS. You may already be aware of this, and probably iOS limitations, anyway here is some feedback FYI on the latest iOS:-
iPad iOS 8.1.1 – The 3 SD, HD & Mobile buttons appear, SD by default is highlighted and the video plays fine. However, pressing HD and Mobile has no effect, the SD video keeps playing.
iPhone iOS 8.1 – The 3 SD, HD & Mobile buttons appear, Mobile by default is highlighted if viewing the mobile version of your site. SD is highlighted if viewing the desktop version of your site. 3 dots flash indefinitely without the video starting regardless. Pressing one of the other 3 button works and starts to buffer video, waited till the buffer bar the end but video still doesnt start playing. Stays in pause mode.
Full screen implementation on iOS is different to other players. Usually Apple’s own video controls get activated when in full screen mode and there is a DONE button at the top to go back to the page. Also in recent iOS you can pinch zoom to go in and out of full screen. FV player on iPad doesnt react like this and doesnt fully take over the entire screen, the safari toolbar remains at the top. Maybe deliberate implementation for your share bar to be accessible. Its not that big a deal but thought I’d mention, wondering if this is something that could be looked into for a later update if it is feasible?
Full screen on iPhone activates the Apple video controls and proper full screen automatically which is good, thats what you want. So its just iPad thats not handled the usual Apple way.
The security plugin adds extensive lines to the .htaccess file. The offending line appears to be:
RedirectMatch 403 @
Deleting this line has fixed.
Update: Rebooted iPad and Safari, all working now!
Will have a look at the “All In One WP Security” plugin try contact their developer for assistance. Any thoughts you may have on what I may be looking for would be most helpful.
Thanks for all your help!
I’ve found the problem: A WP plugin called “All In One WP Security”. I use this to prevent WP hack attempts and works well. I have disabled temporarily and the play icons are appearing again. I maintain my own site, am not a web developer, so may be tricky troubleshooting the All in One setting which is causing the problem.
Yes, JW Player has an SD/HD toggle, I have the default set to play the HD file which works on flash browsers. On HTML 5 and iOS devices the smaller SD file may be served instead. The SD/HD toggle stopped working on iOS some time ago.
Something still not right with the iPad speed though. Currently on iPad the 3 dots are continually flashing for a very long time 5 minutes + and failing to play. Working better on iPhone and starts playing after around 10 seconds or so.
BTW the first time I tested on iOS device and noticed was slow last night, I initially had the site-wide defaults “auto buffering” ticked. After unticking last night it appeared to fix on iPhone. I have been toggling on and off other different default settings but not managed to nail whats causing the iPad issue. BTW updated last night from iOS 8.1 to 8.1.1 after my initial post here.
BTW WordPress did an auto-update yesterday to 4.0.1 and broke everyones site using JW Player. Thats why I quickly tried FV Player (was wanting to try it anyway) The JW developer quickly updated their plugin and working fine now but I’m still thinking of moving over the a commercial FV licence if all working on my site rather upgrading my JW5 to JW6.
I re-installed the plugin and no change. The 3 files you listed appeared on the list of files confirmed when I deleted the plugin in WP:-
After re-installing the plugin, I checked the CSS folder via FTP and the 3 files are present.
Many thanks for responding quickly and working on this.
I installed via wordpress (not manually) using my wp-admin login. Will try re-installing now.
FYI when I woke up and tested this morning, iPhone iOS 8.1 and also Safari and Chrome on my Mac all have the same problems now (these were fine last night). In the meantime I’ve reverted the “sample films” page to using the JW Player plugin. The last video at the bottom of the page has been left using FV Player for testing purposes, also if you click on any of the couples names and go into their individual page, these are all FV Player code at the moment.
I’m also having iPad issues (iOS 8.1):
1) no play icon
2) slow video start, 3 dots flash for long time
3) full screen button and other controls are not visible
Working perfect and none of the above issues with iPhone (iOS 8.1), also on PC.
iPad playback is fine with a competitor plugin “JW Player”, none of the 3 issues above.
ps my videos are self hosted (not youtube)