Hello Chiara & Martin,

What we’ve noticed with FV Player is while our AWS Channel is idle, the player displays a blank screen stating “there’s no live stream” but the embed/share functions do not display. They only display when we push content through the AWS Channel when it has been started.

I’ll run another test feed, look into the video checker and report anything if applicable.

We’ll remove the lightbox function until it’s resolved.

What was also disappointing is we can not use the player in our mobile app via API or embed so we have to use an alternative media player :( the embed code keeps breaking.

Once we resolve this livestream issue, our next stage is VOD services which we may require further support.

We use the All-In-One Security plugin https://www.tipsandtricks-hq.com/wordpress-security-and-firewall-plugin and ensured that the player is not restricted. Our theme is by Hogash https://hogash.com/product/kallyas-wordpress-theme/

Many Thanks,

Justin.