So, Most here is a problem we are seeing. With a freshly loaded web page, about 60% of the time first click on the player gives us audio but black screen with buffering (no video). If I then refresh the page it works fine…. Here is an error message from my wordpress dashboard:

FV Player Pro: Stream Loader encountered errors while serving HLS streams: show details

Domain has error rate of 100%

Message: A valid URL was not provided. First: 2023-11-02 22:26:12 Last: 2023-11-03 14:39:12 Count: 1

How should we proceed?

Thanks!

Okay, I enabled the “Stream Loader” function on the player as we are using m3u8 playlists, and that seems to be working….. Maybe the m3u8 was timing out?

Hi,
Everything in the hosting area is as you suggested. Here are things I also tried:

1. I noticed that the origin endpoint listed on DO for each space was something like
   https://my-bucket-name.datacentername.digitaloceanspaces.com
   so I tried adding an https to the endpoint, which did not work.

2. I re-created the player shortcode just in case.

Neither worked, so i went back to the original settings.I still am getting the error ” hlsjs-lite: Network error ” message on the player after it buffers for about 10 seconds…

Any ideas what to try next?

Thanks!