I am new to this plugin and I can’t get this VAST video ad tag that I got from an Ad agency to run on my site. When I test it on the player test page it works fine. I keep getting an error that says “unsupported video format try installing Adobe Flash” I know that is not right.

Need help and advice I must be doing something wrong in the setup
Clarence

Begin System Info
Please include this information when posting support requests
Multisite:                No

SITE_URL:                 http://www.heartandsoul.com
HOME_URL:                 http://www.heartandsoul.com
Plugin URL:               http://www.heartandsoul.com/wp-content/plugins/fv-wordpress-flowplayer

FV Player version:        7.5.3.727
FV Player core version:   7.2.7.2
FV Player license:
FV Player Pro version:    7.5.2.727
FV Player Pro license:    FV Player VAST version:   7.5.1.727
FV Player VAST license:
WordPress Version:        5.8
Permalink Structure:      /%category%/%postname%/
Active Theme:             MH Magazine 3.9.9

Browser:                  Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.164 Safari/537.36
PHP Version:              7.4.12
MySQL Version:            5.6.49
Web Server Info:          Apache

WordPress Memory Limit:   40M
PHP Memory Limit:         256M
PHP Upload Max Size:      32M
PHP Post Max Size:        32M
PHP Upload Max Filesize:  32M
PHP Time Limit:           30
PHP Max Input Vars:       1000
PHP Arg Separator:        &
PHP Allow URL File Open:  Yes
WP_DEBUG:                 Disabled

DISPLAY ERRORS:           N/A
cURL:                     Your server supports cURL.

ACTIVE PLUGINS:

AdRotate Professional: 5.8.15
Akismet Anti-Spam: 4.1.10
All-in-One Video Gallery (Premium): 2.4.8
Broken Link Checker: 1.11.15
Cimy User Manager: 1.5.0
Disable Comments Permanently in one click: 1.0.7
Easy Theme and Plugin Upgrades: 2.0.2
FV Player: 7.5.3.727
FV Player Pro: 7.5.2.727
FV Player VAST: 7.5.1.727
Google Analytics for WordPress by MonsterInsights: 7.18.0
Header Footer Code Manager: 1.1.11
iframe: 4.5
Insert Headers and Footers: 1.6.0
Limit Login Attempts Reloaded: 2.23.1
PixelYourSite: 8.2.6
Quiz, Poll, Survey & Form by Opinion Stage: 19.8.5
WPForms Lite: 1.6.8.1
WP Google Maps: 8.1.14
Yoast SEO: 16.9
Yoast SEO Premium: 16.9
Zenger News - Feed Plugin: 1.0.2

SETTINGS

Array
(
[nag_fv_player_7] => 1
[notice_7_5] => 1
[notice_new_lightbox] => 1
[notice_db] => 1
[notice_xml_sitemap_iframes] => 1
[js-optimize] => true
[autoplay] => true
[googleanalytics] => 
[chromecast] => true
[key] => (redacted)
[logo] => 
[rtmp] => 
[auto_buffering] => false
[disableembedding] => false
[disablesharing] => false
[disable_video_hash_links] => false
[popupbox] => true
[allowfullscreen] => true
[allowuploads] => true
[postthumbnail] => false
[tgt] => backgroundcolor
[backgroundColor] => #333333
[canvas] => #000000
[sliderColor] => #ffffff
[durationColor] => #eeeeee
[timeColor] => #eeeeee
[progressColor] => #bb0000
[bufferColor] => #eeeeee
[timelineColor] => #666666
[borderColor] => #666666
[hasBorder] => false
[adTextColor] => #888888
[adLinksColor] => #ff3333
[subtitleBgColor] => rgba(0,0,0,0.50)
[subtitleSize] => 16
[playlistBgColor] => #808080
[playlistFontColor] => #
[playlistSelectedColor] => #bb0000
[logoPosition] => bottom-left
[parse_commas] => false
[width] => 640
[height] => 360
[engine] => false
[font-face] => Tahoma, Geneva, sans-serif
[ad] => 
[ad_width] => 0
[ad_height] => 0
[ad_css] => .wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 20; width: 100%; }
.wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative }
[ad_show_after] => 0
[disable_videochecker] => false
[interface] => Array
(
[ads] => true
[align] => true
[autoplay] => true
[controlbar] => false
[embed] => true
[mobile] => false
[playlist_advance] => false
[playlist] => false
[playlist_captions] => true
[share] => true
[speed] => false
[splash_text] => false
[sticky] => true
[synopsis] => false
[end_actions] => true
[lightbox] => false
[ab] => false
[popup] => true
)

[amazon_bucket] => Array
    (
        [0] => 
    )

[amazon_key] => (redacted, 1)
[amazon_secret] => (redacted, 1)
[amazon_region] => Array
    (
        [0] => 
    )

[amazon_expire] => 5
[amazon_expire_force] => false
[fixed_size] => false
[js-everywhere] => false
[marginBottom] => 28
[volume] => 0.7
[player-position] => 
[playlist_advance] => false
[sharing_email_text] => Check out the amazing video here
[liststyle] => horizontal
[ui_speed_increment] => 0.25
[popups_default] => no
[email_lists] => Array
    (
        [#fv_list_dummy_key#] => Array
            (
                [title] => 
                [description] => 
                [first_name] => 0
                [last_name] => 0
                [disabled] => 0
            )

        [0] => Array
            (
                [title] => 
                [description] => 
                [first_name] => 0
                [last_name] => 0
                [disabled] => 0
            )

        [1] => Array
            (
                [title] => Subscribe to list one
                [description] => Two good reasons to subscribe right now
                [first_name] => 1
                [last_name] => 0
                [disabled] => 0
            )

    )

[sticky_video] => true
[sticky_place] => right-bottom
[sticky_width] => 380
[playlist-design] => 2017
[skin-slim] => Array
    (
        [progressColor] => #bb0000
        [accent] => #4682B4
    )

[skin-youtuby] => Array
    (
        [progressColor] => #bb0000
        [accent] => #4682B4
    )

[skin-custom] => Array
    (
        [hasBorder] => false
        [bottom-fs] => false
        [borderColor] => #666666
        [marginBottom] => 
        [bufferColor] => #eeeeee
        [canvas] => #000000
        [backgroundColor] => rgba(51,51,51,1.00)
        [font-face] => Tahoma, Geneva, sans-serif
        [player-position] => 
        [progressColor] => #bb0000
        [timeColor] => #eeeeee
        [durationColor] => #eeeeee
        [design-timeline] =>  
        [design-icons] =>  
        [accent] => #4682B4
    )

[skin] => slim
[lightbox_images] => false
[lightbox_improve_galleries] => false
[mailchimp_api] => 
[mailchimp_list] => 
[mailchimp_label] => Subscribe for updates
[version] => 7.5.3.727
[css_writeout-https-www-heartandsoul-com] => 1625586877
[video_checker_agreement] => true
[pro] => Array
    (
        [quality] => ,
        [transcript_theme] => light
        [video_ads_default] => 1
        [video_ads_postroll_default] => 1
        [video_ads_skip] => 5
        [video_ads_skip_minimum] => 10
        [watching_prompt_msg] => Are you still watching?
        [copy_text_ip] => true
        [copy_text_email] => true
        [copy_text_name] => true
        [copy_text_site] => true
        [copy_text_date] => true
        [copy_text_opacity] => 0.3
        [video_ads] => Array
            (
                [0] => Array
                    (
                        [videos] => Array
                            (
                                [mp4] => https://ad.doubleclick.net/ddm/pfadx/N636.2294328HEARTSOULMAGAZINE/B25967629.307154297;sz=0x0;ord=[timestamp];dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;tfua=;dcmt=text/xml;dc_sdk_apis=[APIFRAMEWORKS];dc_omid_p=[OMIDPARTNER];gdpr=${GDPR};gdpr_consent=${GDPR_CONSENT_755};ltd=
                            )

                        [disabled] => 0
                        [name] => CDSS vacine ads
                        [click] => 
                    )

            )

        [interface] => Array
            (
                [chapters] => false
                [copy_text] => false
                [hflip] => false
            )

        [autoplay_once] => false
        [start_end] => false
        [autoplay_scroll] => false
        [autoplay_scroll_enhanced] => false
        [ab_loop] => false
        [vimeo_debug] => false
        [cf_ips_cron] => false
        [chromecast_enc_hls] => false
        [copy_text] => true
        [display_preset] => flash
        [copy_text_time] => 5
        [watching_prompt] => false
        [watching_prompt_interval] => 1
        [transcript_hidden] => false
        [separate_subtitle_disabling] => false
        [download_template] => <a download=\"%name%\" class=\"fvplayer_download %class%\" href=\"%src%\">%caption%</a>
        [download_no_right_click] => false
        [stream_loader_on] => false
        [stream_loader_speed_up] => false
        [vimeo] => false
        [yt_logo] => false
        [youtube_ads_disable] => false
        [youtube_key] => 
        [amazon_s3] => false
        [cf_domain] => 
        [cf_key_id] => 
        [cf_pk] => 
        [bunnycdn_domain] => 
        [bunnycdn_secure_token] => (redacted)
        [cloudflare_domain] => 
        [cloudflare_secure_token] => (redacted)
        [keycdn_domain] => 
        [keycdn_secure_token] => (redacted)
        [stackpath_domain] => 
        [stackpath_secure_token] => (redacted)
        [ads_exoclick_zone] => 
        [ads_exoclick_login] => 
        [ads_exoclick_cat] => 
        [ads_exoclick_site] => 
        [video_ads_between_vids] => false
        [video_ads_once] => false
    )

[show_controlbar] => false
[hd_streaming] => false
[matomo_domain] => 
[matomo_site_id] => 
[multiple_playback] => false
[ui_no_picture_button] => false
[ui_repeat_button] => false
[ui_rewind_button] => false
[ui_speed] => false
[splash] => 
[subtitleOn] => false
[video_position_save_enable] => false
[video_stats_enable] => false
[integrations] => Array
    (
        [featured_img] => true
        [wp_core_video] => false
        [facebook_sharing] => false
        [schema_org] => false
    )

[css_disable] => false
[profile_videos_enable_bio] => false
[parse_comments] => false
[db_duration] => false
[lightbox_force] => false
[mobile_native_fullscreen] => false
[mobile_force_fullscreen] => false
[mobile_alternative_fullscreen] => false
[mobile_landscape_fullscreen] => false
[video_sitemap] => false
[video_sitemap_meta] => 
[playlistFontColor-proxy] => #
[customCSS] => 
[subtitleFontFace] => inherit
[fv-wp-flowplayer-submit] => SaveAllChanges
[s3_browser] => false
[digitalocean_spaces] => Array
    (
        [space] => 
        [endpoint] => 
        [key] => 
        [secret] => 
    )

[vi_login] => 
[vi_pass] => 
[video_model_db_checked] => 7.5.3.727
[video_meta_model_db_checked] => 7.5.3.727
[player_model_db_checked] => 7.5.3.727
[player_meta_model_db_checked] => 7.5.3.727
[css_writeout-http-www-heartandsoul-com] => 1628623163
[fv_player_admin_pro_quality_alive] => 1
[fv_player_admin_pro_video_ads_alive] => 1

)

DATABASE

CREATE TABLE `wp_fv_player_players` (
`id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
`player_name` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`player_slug` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`videos` text COLLATE utf8mb4_unicode_520_ci NOT NULL,
`ab` varchar(3) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`ad` text COLLATE utf8mb4_unicode_520_ci NOT NULL,
`ad_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`ad_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`ad_skip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`align` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`author` bigint(20) unsigned NOT NULL DEFAULT '0',
`autoplay` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`controlbar` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`copy_text` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`changed_by` bigint(20) unsigned NOT NULL DEFAULT '0',
`date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
`date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
`embed` varchar(12) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`end_actions` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`end_action_value` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`hflip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`lightbox` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`lightbox_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`lightbox_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`playlist` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`playlist_advance` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`qsel` varchar(25) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`share` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`share_title` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`share_url` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`speed` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`sticky` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`video_ads` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`video_ads_post` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`status` varchar(9) COLLATE utf8mb4_unicode_520_ci NOT NULL DEFAULT 'published',
PRIMARY KEY (`id`)
) ENGINE=MyISAM AUTO_INCREMENT=12 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci

CREATE TABLE `wp_fv_player_playermeta` (
`id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
`id_player` bigint(20) unsigned NOT NULL DEFAULT '0',
`meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL,
PRIMARY KEY (`id`),
KEY `id_player` (`id_player`),
KEY `meta_key` (`meta_key`(191))
) ENGINE=MyISAM AUTO_INCREMENT=61 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci

CREATE TABLE `wp_fv_player_videos` (
`id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
`src` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`src1` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`src2` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`splash` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`splash_text` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`caption` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`end` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`mobile` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`rtmp` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`rtmp_path` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`start` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
PRIMARY KEY (`id`),
KEY `src` (`src`(191)),
KEY `caption` (`caption`(191))
) ENGINE=MyISAM AUTO_INCREMENT=12 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci

CREATE TABLE `wp_fv_player_videometa` (
`id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
`id_video` bigint(20) unsigned NOT NULL DEFAULT '0',
`meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL,
`meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL,
PRIMARY KEY (`id`),
KEY `id_video` (`id_video`),
KEY `meta_key` (`meta_key`(191))
) ENGINE=MyISAM AUTO_INCREMENT=3 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci

End System Info