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Hi Martin
I’ve fixed this problem for the client by disabling all video event tracking via GTM:
1 – Go to GTM
2 – Click ‘Google Tags’ tab at the top (next to ‘Accounts’ tab)
3 – Click the relevant GTM Tag
4 – Under Settings click ‘Manage automatic event detection’
5 – Unselect ‘Video engagement’
6 – Click Save.The videos now play and the controls appear when you hover over them in the lightbox.
Hope this helps. Cheers, Bruce.
Hi Martin. Thanks for the reply. I’ve asked the client if thet are trying to do YT video tracking with GTM. I’ll let you know.
In the meantime, I removed from the GTM code from the staging site and FV Player seems to work correctly.
Thanks, and I’ll let you know if I get anything useful from the client.
Cheers, Bruce
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