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Of course I’ve seen it – but it took four days for someone to reply and even though I had selected “Notify me of follow-up replies via email” no email came – so then it was a further six days before I saw your reply.
A link to some instructions on how to purge the Cloudfront Cache would have been helpful…
Four days to reply – and no notification email (even though the Notify box was checked and my account email is valid).
Presumably that illustrates the importance you allocate to customer support?
“Let ’em struggle”…
I said in a previous post that I could delete the player and create a new one, and hopefully that would be a workaround, but it won’t.
I just tried it, and it made no difference. The old image which was deleted from the Amazon s3 bucket a couple of days ago, is still appearing on the player.
I await your input on this matter,,,
I should have mentioned that of course, I tried adding the images again on the FV Player tab (even though it was displaying correctly there).
I also disabled my Autoptimize Cache Plugin, emptied the Browser cache, and even disabled the “Remember video position” FV Player feature.
None of these measures made any difference.
I hope I haven’t left out any other information you require.
(This is FV Player Pro).
I guess I could delete the player and create a new one – but surely I shouldn’t have to do that every time I change a splash image, should I.
Hello again, Martin.
This is just to say that I have finally attained a reasonable result using Compressor to encode HLS. It’s a great relief to us here because we believe that automatic quality switching will be a big step forward. A surprising number of our members are unaware of the player controls, so the less they need to adjust, the better!
Thanks once again for all your help – and once we have a reasonable internet connection, we will definitely look at FV Player with Coconut.
Best wishes, Andy
Thanks again, Martin. FV Player Coconut sounds interesting but uploading the files for conversion is a big problem just now.
Our internet is very slow. Upload is averaging 0.78Mbps.
It’s frustrating because our provider brought the “Superfast” fibre cable to within 30 metres of our door three months ago, but there’s no sign of them connecting it up yet!
This means it’s not really practical to upload the huge files needed for conversion to HLS online. All we can get from the provider is that we’ll be connected “before the end of the year”.
I thought the HLS conversion could be done with Compressor, but try as I may, I just can’t get sharp results. I’ve used compressor for years, but I’m completely baffled by this. The images are dreadful compared to the mp4 files we get from Handbrake.
I’ve tried using the default Compressor settings, and I’ve tried customising them myself (which is better) but they’re unusable.
At the moment, automatic quality switching is a non-runner…
Thank you again, Martin. I’m sure the global content width is the cause of the the problem, but I’m baffled by it. You see huge great images on Twenty Twenty – I can’t believe everyone doctors their functions.php file to achieve them.
Either way, we’ve switched back to Twenty Seventeen now and I’m still licking my wounds from the experience (several days of work more or less wasted).
As for the “Start again” button, I don’t know of one, so I guess it’s not easy to achieve (hadn’t realised that when I suggested it).
Thanks again for your help – now I’m trying to work out how to move over to HLS for automatic quality switching.
A bit “out of my depth”, really (I think I have the video side covered).
Might it be the sort of thing Pro Support could help with??
Thanks again, Martin.
I should have mentioned in my first post, that although the thumbnail image was blurry and pixilated, the video itself played fine (thank goodness).
I discovered that if I opened the the image directly in a browser, it displayed at the full size (of course) and even though it was larger than the player thumbnail (on screen) it looked sharp and normal.
Then I discovered that if I put it in a Block within 2020 (either as a URL or from the Media Library – it looked just as awful as the player thumbnail (and the same size).
So that ruled out FV Player as a possible cause.
I then downloaded the 1280×720 images (all from the same file) that I’d placed on a page within 2020 – and they had somehow been reduced in size to around 600 px. (Max size in my Media settings is 1280×720).
I was unable to find out what was causing this (and the uncontrollable FV Player size) so I reverted back to Twenty Seventeen.
All is not working well again, but I feel it’s a backward step because I want to keep up with current themes if possible.
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As I said earlier, I love the FV Player – but I do wish there was a button to go back to the beginning. Having the player start off where it left off last time is great, but sometimes you need to start again.
Thanks for your reply Martin. Yes the theme is modified. The player worked fine in Twenty Seventeen, but since changing to Twenty Twenty, I can’t control the size of the player.
I don’t want to waste your time, so I’m going to do some tests to see whether I can isolate the cause of the issue myself.
