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Same problem again :(
Your Vimeo access token appears to be invalid, please fix it to ensure your videos keep working: You have been banned. (last check: Thu, 14 Jan 2021 04:39:30 +0000)
I have contacted Vimeo support and they told me that :
« I double-checked on our end and the IP address at **.***.***.*** is not on our blocklist. While the error message returned to FV Player is consistent with an IP address ban, it does not contain the additional information we need to troubleshoot. To be specific, we need the x-banned-ip header returned with that error message to FV Player. You may need to reach out to the developers of FV Player or to your server administrators to see if they can surface the response headers.
If you are able to obtain that information, let me know and we can investigate further! »Si where can I find those informations ? This x-banned-ip header ?
Thanks ?
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Hello Cirdec,
sorry about not replying to your last message yesterday. But it’s good to handle this issue in a new forum thread.
Please switch wp-admin -> Settings -> FV Player Pro -> Setup tab -> Pro Features -> Debug to “Verbose”. Hit the three dots behind that to reveal the log file to check.
Then store the wp-admin -> Settings -> FV Player Pro -> Hosting tab -> Vimeo -> “Access token” and change it to some bogus value. Then put back the correct API key.
Then check that log file and you should be able to find this line in it:
Vimeo API action on {date} /me on /wp-admin/options-general.php?page=fvplayer…followed by some debug information with sections
- body
- headers – this is what you are looking for
This is how it looks like on your website where we are not banned:
'headers' => array ( 'Connection' => 'keep-alive', 'Content-Length' => '3497', 'Server' => 'nginx', 'Content-Type' => 'application/vnd.vimeo.user+json', 'Cache-Control' => 'private, no-store, no-cache', 'Strict-Transport-Security' => 'max-age=31536000; includeSubDomains; preload', 'X-RateLimit-Limit' => '1000', 'X-RateLimit-Remaining' => '998', 'X-RateLimit-Reset' => '2021-01-15T15:45:35+00:00', 'Request-Hash' => '39fb8c46', 'X-BApp-Server' => 'api-v7199-6ln5g', 'X-Vimeo-DC' => 'ge', 'Accept-Ranges' => 'bytes', 'Via' => '1.1 varnish, 1.1 varnish', 'Date' => 'Fri, 15 Jan 2021 15:44:36 GMT', 'X-Served-By' => 'cache-bwi5123-BWI, cache-dfw18647-DFW', 'X-Cache' => 'MISS, MISS', 'X-Cache-Hits' => '0, 0', 'X-Timer' => 'S1610725476.959536,VS0,VE93', 'Vary' => 'Accept,Vimeo-Client-Id', ),Thanks,
Martin
