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Hello Team, I have a pro version and have implemented the videos on the website through Vimeo, One issue that I am having is that the Vimeo sometimes shows the SD version or say 360p and then after about 4-5 secs it switches to 720p. I want the users to directly have 1080p when they visit the website. Please advise the best way to do this. I have seen the setting and followed that it should be unchecked and if it is, Vimeo will only show HD video. Please advise.
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Hi Bill,
Thanks for your post. I’m sorry not to get back to you sooner. Your post somehow got picked up by Cleantalk (either email address or IP address: perhaps you were using a VPN).
Could you send us a link where we can see this issue ourselves?
Hey, thank you, Here is the link
I have used the -hd as well on the vimeo links, however no luck.
Hi Bill,
Thanks for the link! We’re going to do some testing and we will get in touch with you tomorrow with more information.
Thanks for using our player,
Juraj
Thank you ,Please let me know.
Hello Bill,
the logic which is in place is optimized to start playing the video as quickly as possible. Then it uses ABR to switch to higher video quality depending on the video player size, retina capability and network bandwidth.
If you switch to a different quality using the control bar button it remembers that and any other videos which you play on that website will start with that quality right away.
Perhaps we should tweak it to start video with the quality which is matching the video player size instead.
Thanks,
Martin
Hello Martin,
Thanks for your reply.If I’m understanding it correctly, the video starts playing a lower resoltion to allow for nearly immediate playback (basically eliminating buffering time). This is probably optimal for the average user; however, in the case of a video professional, it’s not optimal to have your materials playing back at a lower resolution to start. It conveys a message that you don’t understand compression which is a big part of video these days. I would like the video to start playing back at full quality 1080p from the start (even if this requires a bit of buffering).
What can be done to acheive this ? It was working properly for a couple of years, and then it changed. I had a developer do some updates and he fixed it so it worked the way I’m requesting. After I renewed the payment on the plug-in last month, it reverted back to the old way of processing. I DID NOT UPDATE the plug-in when I renewed, so this is frustraing. I just want it to work the way it did a little over a month ago.
thank you,
-Bill
Hello again,
I’m patiently waiting on a response to this issue. Can you please advise how to fix the issue ?thank you,
-Bill
Hello Bill,
I will check this with Alec, I wonder if there should be an option to optimize for speed or quality or if we will just improve the current routine to take the player size into account.
What is your video player size? Is it much wider than 640 pixels? Is it 1280×720 or even bigger?
Also, does it remember the video quality properly? If you pick Full HD in control bar does it play all the other Vimeo videos with that properly?
Thanks,
Martin
Hi Martin,
Thank you for getting back to me. The video is playing back at 1920×1080 and that’s how it lives on Vimeo as well. There is no option in the player interface to change quality. I remember in previous versions of the plug-in, it was an opton, but now there is no option. I’m going to forward this message to my developer as well. He would be able to answer more questions. I would like to get this fixed as soon as possible. There is no logical reason as to why it has changed. No settings were adjusted concerning the Foliovision plug-in.Please advise me about moving foward to fix this.
thank you,
-Bill
Hello Bill,
please get rid of the “-hd” postfix in the Vimeo URL. It seems it prevents FV Player Pro from loading the MPEG-DASH stream for you. That might be the reason why the quality switching button doesn’t appear.
You are also not using the latest FV Player and FV Player Pro, however there were not changes to ABR recently.
Thanks,
Martin
Thank you Martin,
I will ask the developer to give that a try and hopefully update you shortly.thanks.
Hello,
I’m sorry it took some time to get back to you. I’ve updated to the most recent versions of FV Player. I’ve removed the “-hd” from the code and I’m still experiencing the same issue. I feel as if we’re just guessing here as to what is the true problem.Can you please help me resolve this problem ASAP. Thank you.
-Bill
Hello Bill,
I see you are using Settings -> FV Player Pro -> Hosting -> Vimeo (Pro) -> Disable MPEG-DASH.
We are working on a new setting which will force the videos to play in HD, unless user selects a lower quality by hand. Some website require the videos to load instantly, while other require top video quality, so it’s making sense to have such setting.
Thanks,
Martin
Thank you Matrin,
How long do you anticipate it will take to get this new setting ?thank you again for responding.
Have a great day!
-Bill
Hello Bill,
we have worked on the fix and it works well for us.
Could you please reinstall FV Player from this link to see if it all works for you as well? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip
Then also grab a new copy of FV Player Pro from https://foliovision.com/my-licenses and also switch it to beta (how to).
To be able to reinstall a plugin you will have to first deactivate and delete the current FV Player and FV Player Pro plugins you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Then you will be able to enable the Settings -> FV Player -> Sidewide Flowplayer Defaults -> Force HD Playback setting.
Thanks,
Martin
Thank you Martin.
I have forwared this information to my web developer. I will update you as soon as he is able to make this change on my site. I will be in contact with you again soon.Thank you,
-Bill
Hi Martin,
Thank you for the fix. The plug-in is now working properly. It is now working the same way it had worked a few months back.have a great day!
-Bill
