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Dear Foliovision Team,
I use the FV-Player (Version 7.5.29.7210) respectively the FV-Player-Pro (Version 7.5.19.727 ) in combination with the “FV Player Vimeo Security” (Version 7.4.8.727) for the secure playback of my videos which are stored on Vimeo. I am grateful to you guys for the plugins.
However, for some time now I’ve been getting more complaints from my customers that they can’t play the videos on their iPad. Could you please help me to fix the problem in a timely manner. It is important that the videos run on iPad as well. I unfortunately have more and more customers who can’t watch the videos even though they paid for them.
I look forward to your response and support.
With kind regards
Hoshang
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You are also welcome to test it yourself on my site: http://www.tu-torials.de/vorschau. The following error message (in German) appears. The videos also do not play on Chrome oder Firefox with iPad.
Hello Hoshang,
We apologize for the late reply. I confirm I was able to reproduce the issue. I’ll forward this to our programmer Martin and he will investigate shortly.
Thanks,
Maria
Hello Maria,
thank you very much. I will wait for a response then.
Kind regards
Hoshang
Hello Hoshang,
the new iPads can play MPEG-DASH streams. So we fixed that.
Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip
Then also deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.
Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta
That way MPEG-DASH will be used for iPads and it will play.
The way we use MPEG-DASH with FV Player Vimeo Security provides greater video protection than just the HLS streaming, although for these Vimeo videos loading on iPads the downside is that each has to be unmuted as it starts playback without sound.
However I’m still running into some issues with not being able to unmute the video on iOS 16. So I’m working on that.
Thanks,
Martin
Hello Hoshang,
the iPad iOS 16 unmuting bug has been fixed. Please reinstall FV Player from this link: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip
We will finish up more tests and release the new FV Player today.
Thanks,
Martin
Hello Martin,
thank you very much for your help.
Should I first deactivate and delete the standard “FV Player” plugin from my wordpress site. Then install the “FV Player” from your link again and activate it?
After that I should also deactivate and delete the “FV Player Pro” plugin? No need to install a new “FV Player Pro” plugin after that? Does everything then work without the “FV Player Pro” plugin?
Kind regards
Hoshang
Hello Hoshang,
since WordPress 5.7 version or so you can just drop in that ZIP file to your wp-admin -> Plugins -> Add new screen and it will offer reinstalling the plugin. You can also deactivate and remove the current FV Player plugin and then install from that ZIP file.
Once you deactivate and delete your current FV Player Pro plugin you will be offered to “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen. That will give you a fresh copy of FV Player Pro which you will also have to switch to Beta as I described.
Thanks,
Martin
Hello Martin,
have followed the steps. For me there is not the option to “Install Pro extension” in the settings panel of FV Player (see image below). Also, during the installtion of FV Player the following was displayed: “FV Flowplayer License upgrade failed – please check if you are running the plugin on your licensed domain.”
What is the reason? I now need to see about getting back in the old mode so my videos can even play again – even on devices other than iPad.
Please for support.
Many greetings
Hoshang
Hello Hoshang,
I’m not sure why the license check if failing for you.
Please get the FV Player Pro ZIP file from https://foliovision.com/my-licenses and install from that before I get a chance to look into that licensing issue.
Thanks,
Martin
Thanks for the super quick feedback.
I did the same as you suggested because I also thought it should possibly work that way. So far everything seems to be working again. A test on iPad to play the videos was also successful in the beta version.
I hope there are no other problems.
Thanks and please let me know if there is anything else I should do to prevent any further problems.
Thanks again Martin and best regards
Hoshang
Hello Hoshang,
I checked your license checks and I actually see no license checks coming from your website domain nor IP.
To troubleshoot this issue you can install the Log HTTP Requests plugin. Then remove the FV Player license key from the settings page and put it back in. When you look at wp-admin -> Tools -> Log HTTP Requests you should see the license checks and what was the result. It seems to me your web server might be blocking these calls completely.
Thanks,
Martin
