Foliovision › Forums › FV Player › Troubleshooting › Doesn’t work in google Chrome…
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Also, it doesn’t seem to work in Safari. It does however work in Firefox.
Here’s the URL: “http://www.mattresslosangeles.net”
Hello Sean,
we have tested the plugin in Chrome and it had played well. It seems to me you have some javascript errors on your page which might be preventing the Flowplayer javascript to execute properly. Please check your site for these errors first, as this is not something we can solve with our plugin.
Zdenka
Hi Sean,
well yes, it could be also your provider, but to be more detailed, we have tested the video you are using, we have used the same url for it as you did, and it played well also in chrome. So the video can be played from your server.
It really seems like some issue with your site/theme/other plugins, as we are always testing our plugin in different browsers, to be sure it does work. Also you are the only one having this problem.
Zdenka
Hello everyone,
Flowplayer is a great video player and FV WordPress Flowplayer a great plugin and I was frustrated to not be able to make it work in Chrome too…
But I think I have found the solution!
I had trouble with both audio player plugin and FV WordPress Flowplayer plugin, only in Chrome, and I found this solution:
http://wordpress.org/support/topic/plugin-audio-player-connecting-with-no-tags-or-custom-titlesIt seems that Chrome doesnt like when audio/video are gzipped (which depend from your provider)
To disable gzip on audio/video, simply add these lines in a .htaccess file that you put in your website root:
SetEnvIfNoCase Request_URI .flv$ no-gzip dont-vary
SetEnvIfNoCase Request_URI .mp4$ no-gzip dont-vary
SetEnvIfNoCase Request_URI .swf$ no-gzip dont-vary
SetEnvIfNoCase Request_URI .avi$ no-gzip dont-varyYou have to add as many line as type of audio/video you are gonna add to your website (or group these lines in one line if you know how to do it)
Don’t forget to completly clear Chrome cache and other temp files and restart it before testing
I hope this help !
—
Sorry for my English I’m French
Hi Alec & Beninsky,
the suggested changes are great, and we will definitely keep recommending them to users who will have similar problem. But we cannot simply change .htaccess for everybody by default.
This depends on the server and other settings, maybe also those already present in .htaccess. I would strongly suggest to keep fixing this problem per user basis. We can put this recommendation on how to alter .htaccess into the help, so that users can easily find it.
Zdenka
Hello Acel,
sorry about the delay here, we are still working on this.
There are weird issues with MP4 videos on Chrome. It’s mostly Chrome 25 on Linux and sometimes also 26 and 27 on Windows. I appears to be a problem with the Chrome HTTP protocol implementation, you should see that the video stops download in Tools -> Developer Tools -> “Network” tab.
Thanks,
MartinHello Paul,
there might be some bug in Chrome. It’s current version number is 28, so it’s clear maintaining a popular browser is hard work and a lot of updates. There are also rumors, that Chrome will stop supporting MP4 entirely.
We are releasing a new version 2.1.27, which automatically disables auto buffering when video is MP4 and is opened in Chrome. Thank you for your report, it was helpful to figure this out.
However we also noticed that in previous versions the auto buffering was broken. So it will turn itself off after the upgrade as you might waste a lot of bandwidth now that it really really works.
Please check our notes in Change Log for more information.
Thanks,
MartinHello Paul,
we still received some bug reports from Chrome 28, so we just released version 2.1.30, where if the player fails in Chrome due to HTML5 video error, it loads the Flash player automatically and plays in that. The whole process is pretty much seamless.
This should help people who have Chrome which won’t play MP4 files for them – this appears to be a bug in core of Chrome.
Please let us know if you had a browser which had these issues and if it works for you now.
Thanks,
MartinHi Martin,
I’m having major problems with the latest upgrade, I’m having issues on two dev (password-protected) sites where hitting play in chrome mac 28.0.1500.95 causes a blank page to be loaded, with the audio from the video playing. This problem is new, only with the newest upgrade, and pretty worrisome, as the rest of the content disappears completely. In firefox, the video hangs on the loading 3 dots. Earlier versions of the plugin worked fine. Can you show me the url for older versions, as we’re testing sites right now?Thanks for your notes Wendy.
You will be better off with the latest version once we get the last of the Chrome issues ironed out but if you’d like an older verison, here you go: http://wordpress.org/plugins/fv-wordpress-flowplayer/developers/
Have a good evening!
Alec
Hello Wendy,
was it happening with 2.1.30 or 2.1.31? The first one had some bugs, but the second should be working just fine. Last version without the extra Chrome Flash fallback is 2.1.29.
If you could send us the HTML of your dev sites via email as an attached HTML files, then we can have a look at the issue.
Thanks,
MartinHi Martin,
We’re now testing in 2.1.31, and the video seems to play fine, but
we’re noticing behavior in Chrome mac where, after viewing video on
the site, other sites (Facebook, Nytimes, etc.) will load content, and
when it’s completely loaded dump to a blank screen. A tester on a
different computer in a different location described this as “her
Chrome getting hijacked”. She has a lot of testing experience, and
tied it into this version of the player. Unfortunately I haven’t been
able to reproduce this consistently every time, but have reproduced it
enough to be concerned. I haven’t made any other code changes to the
site(s). It just happened to me again after visiting/playing a few of
the videos.Restarting the browser and clearing cache didn’t fix it. I
had the video up in Firefox as well, and after I quit Firefox,
restarted chrome and cleared cache a few more times, I was able to
browse sites normally. I know this doesn’t make sense, and didn’t
happen right away again, but this behavior is extremely concerning, as
the overall impression the user gets is of her browser not working.Can it be tied into some of the buffering settings? It doesn’t always
happen after the first time video plays, seems to possibly be
cumulative.Note:
When I go to Facebook, the login screen loads fine, but when it
actually loads the content, that’s when it disappears to a blank
screen.Subsequent pages on varied sites behave the same way, once this
behavior happens once. Then I have to quit and clear cache a few times
to get it back to normal. I’ve never seen this before.It does, however seem to be an existing problem on chrome:
http://productforums.google.com/forum/#!topic/chrome/3oJZY2Qu-Mk
that is somehow kicked off by this version of the player. (noticed by
us on Mac, didn’t seem to affect Chrome on the PC).Let me know if you have any insight on it, I’ll need to make sure I have a stable version that works with the latest WordPress tomorrow. Even though I would rather not go back, I’m fine with using an earlier version.
Thanks,
WendyHello Wendy,
do you mean that even playing a video on Facebook or NY Times often results in a blank screen? So it’s not just your test site with our player?
Are you also saying you are having issues with Facebook login screen? I don’t see how our player can affect that.
The Chrome support thread is more than 1 year old, I would assume they fixed this.
This is all confusing and weird, but here are the action steps:
1. Please send us the full source HTML of the problematic page with video via email as an attached HTML file. Just browse to the page, view its source code in a browser, copy that into a text file, save it on your disk and send.
2. Try to install FV Flowplayer 2.1.29 and see if the problem persists. It can be obtained here: http://wordpress.org/plugins/fv-wordpress-flowplayer/developers/
Thanks,
MartinNo, what I’m saying is that after we watched video on the sites a few
times, every page in chrome turned blank after loading.Update: I restarted my machine this morning, and have been testing,
seems to be better. This may have just been a residual from the
earlier version where the screen turned white on playing video in
chrome, seemed to perpetuate some behavior in the browser that was
hard to get rid of.So far so good on my end today.
I’m waiting to hear results of more remote testing. html file
attached, if you still want to look at it,W
Hello Wendy,
thank you for the source HTML, but it won’t help much as the files in it (of course) reference the development domain which is whole under the HTTP password. If you can send us that, it would be useful.
I checked the video at least – it works fine in Chrome 28.0.1500.95 m on Windows 7 and Windows XP for me.
Each new plugin version changes the URLs of the plugin CSS and JS, so there should be no issues when upgrading, unless something really failed in your Chrome.
Thanks,
MartinHello Wendy,
we had a look at the site to see any weird plugin behavior after you sent us information privately:
It works fine for us in Chrome 28.0.1500.95 m on Windows 7 and Windows 8 and on Chrome 21.0.1180.90 on Mac OS X 10.5.8. We can’t reproduce the problem, so it’s hard for us to troubleshoot.
Both videos are MOV and since this format is not officially supported by HTML5, it might be the reason why Chrome has issues playing it (issues on the Films page) or why the fullscreen mode misbehaves.
For troubleshooting, you should:
1. try to replace both videos with this one and see if the problem persists: http://foliovision.com/videos/example.mp4
2. try to save the page as HTML and then try taking out the scripts one by one – if you have some JavaScript programming experience.
Also, don’t forget to listen what the video checker says:
The videos won’t play on Firefox on Windows, as that browser doesn’t like video/quicktime mime type on MOV files, you have to fix it to video/mp4.
Thanks,
Martin