What’s wrong with Apple Discussions community forums and how to fix them.
How to write an ideal service notification
Strive to be personable, to be precise, to be open and to be informative. Do not be anonymous. Do not use a no-reply address.
HelpScout Help Desk Review: Happier on Freshdesk
We didn’t want our customers to feel that they were in a help desk. Support should be as easy as email. Hands on test of the leading solutions.