What’s wrong with Apple Discussions community forums and how to fix them.
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How to write an ideal service notification
Strive to be personable, to be precise, to be open and to be informative. Do not be anonymous. Do not use a no-reply address.
HelpScout Help Desk Review: Happier on Freshdesk
We didn’t want our customers to feel that they were in a help desk. Support should be as easy as email. Hands on test of the leading solutions.