I remember now that the problem was that I’m inserting the video into a text module in a template (Divi), and couldn’t get that to work. When I click on the fv player button and the user interface opens, nothing will save from there. I had to input everything manually (the size) into the code.

Changing options works in the plugin settings, but I can’t change anything or add videos using the insert button like I would on a normal post. That’s okay, though. I’ll make a splash screen and designate it there and, hopefully, will be good to go now.

Thank you!

Getting closer…

Now, I just don’t have the featured image displayed before the video is playing. The video displays just a black box, with the play arrow in the circle, cross-browser.

I do have the “Add featured image automatically:
If the featured image is not set, splash image of the first player will be used.” box checked.

Thank you SO much!!

You are correct. I checked and that is what is happening. Unfortunately, my client is not having it load correctly either, of course. Do you know why it would load on everything except Chrome?

I’m trying to play a mp4 that has been uploaded to the server. It plays successfully everywhere and everything else works great, it’s just that that Chrome control bar shows up.

Thanks so much for your help!
Stacey